Head, People Operations

Lead the People Operations function to deliver a high-quality people service across Save the Children International's global workforce. Oversee HR transactional activities, data governance, payroll coordination, and continuous improvement initiatives to enhance employee experience and operational efficiency.

Responsibilities

• Lead the People Operations function to deliver a high-quality people service across the global workforce
• Ensure all employee and manager queries, requests, and transactions are managed effectively and resolved within agreed service level agreements (SLAs)
• Establish, monitor, and analyse People Operations metrics and KPIs to measure service performance and drive continuous improvement
• Own the integrity of SCI's people data, ensuring accuracy and compliance within HRIS
• Lead the continuous review and enhancement of HR policies, systems, and processes
• Oversee and approve monthly payroll submissions across all global teams and international employees
• Deliver accurate and insightful people analytics and reporting to inform decision-making and workforce planning
• Ensure full compliance with employment legislation, GDPR, and internal governance requirements
• Partner closely with the Reward team to deliver cyclical reward activities and support reward analysis
• Drive operational excellence and continuous improvement initiatives leveraging technology and process optimisation
• Lead, develop, and inspire the People Operations team fostering a culture of accountability and collaboration
• Oversee facilities management and compliance activities for the UK office

Requirements

• Extensive experience of establishing and leading diverse HR Operations teams
• Experience of leading HR Operational activity in complex organisations during times of significant change
• Proven experience of re-designing and simplifying key HR Operations processes
• Excellent written and verbal communication skills with the ability to relate business priorities and strategy to day-to-day activities for the People Operations team
• Proven ability to build and maintain relationships with key stakeholders
• Ability to prioritise and manage workload during peaks of employee related activity at different times of the year
• Proven excellence in building and motivating a strong team, remotely, with a focus on building a diverse and inclusive team focussed on delivering excellence across all aspects of the role
• Experienced in managing and motivating subject matter experts in particular Reward and Global Mobility
• Desirable: CIPD Member status (or International equivalent). Chartered Institute of Personnel and Development (CIPD) qualification or equivalent

Skills

• HR Operations Leadership
• HR Process Redesign
• Stakeholder Relationship Management
• Workload Prioritization
• Team Building and Motivation
• Virtual Team Management
• Diversity and Inclusion
• Reward Management
• Global Mobility Management
• Payroll Coordination
• Data Governance
• Employee Experience Improvement
• Change Management
• CIPD Qualification
• Written Communication
• Verbal Communication