Sponsorship Communication Manager

The Sponsorship Communications Manager provides strategic and technical leadership for child sponsorship and sponsorship communications at Yayasan Plan International Indonesia (YPII). The role ensures quality, timely delivery, and compliance with global standards and safeguarding requirements, managing sponsorship operations, sponsor-child communication, systems, and stakeholder engagement while driving innovation and sponsor retention.

Responsibilities

• Lead the delivery and quality of sponsorship communication products, ensuring compliance with Plan International standards, safeguarding requirements, and agreed timelines.
• Monitor sponsorship performance, caseloads, KPIs, and processes across Project Implementation Areas (PIAs), and drive timely improvements.
• Ensure meaningful, child-centred, and safe engagement with sponsored children, families, communities, sponsors, and other stakeholders.
• Strengthen integration between sponsorship and programme implementation, ensuring communications reflect programme impact and benefits for children and communities.
• Lead, coach, and develop the Sponsorship team, ensuring effective performance, balanced workloads, and staff well-being.
• Ensure strong risk management, safeguarding, data protection, and regulatory compliance across all sponsorship activities.
• Drive innovation, digitalisation, and continuous improvement of sponsorship systems, tools, and processes.
• Lead the development of impact stories, evidence, and learning to demonstrate the longer-term impact of sponsorship and strengthen sponsor experience.
• Collaborate closely with Programme, Communications, Resource Mobilisation, M&E, Finance, and Operations teams to support the sustainability and growth of YPII’s sponsorship portfolio.

Requirements

• Bachelor Degree on Development Management, Social Science, Development Economics, or related field such as Management, International Relations, Public Administration or equivalent.
• Minimum 5 years of work experience in child sponsorship sector.
• Minimum of 2 years of field work with children and communities.
• Demonstrated strong management, coordination, teamwork and planning skills with proven ability to function effectively in an NGO sector.
• Ability to work in a complex environment with multiple tasks, short deadlines and intense pressure to perform.
• Adopts an appropriate communication style when communicating with the whole range of colleagues, partners, Children and communities; exhibits active listening and effective feedback; ability to clearly and convincingly express thoughts and ideas in written and verbal form (proficient).
• Adopts appropriate tools and methodologies to facilitate disadvantaged children, families (knowledgeable).
• Adopts a team style which adds value to work and reinforces good working practices.
• Demonstrates an understanding about the Child Protection Policy and compliance, applies the possible protection measures within the scope of job, and provides inputs for strengthening child protection measures.
• Excellent writing skills in English and Bahasa Indonesia.
• Strong in maintaining simple statistic data.
• Strong analytical thinking and problem-solving skill.
• Good communication skills, interpersonal and appropriate to the audience.
• Strong management skills.
• Strong team-building and motivational skills.
• Strong negotiating, facilitating and influencing skills.

Skills

• Child Sponsorship Management
• Field Work with Children
• NGO Sector Coordination
• Communication Strategy
• Child Protection Compliance
• Stakeholder Engagement
• Sponsorship Operations Management
• Sponsor-Child Communication
• Data Management
• Statistical Data Maintenance
• Analytical Thinking
• Problem Solving
• Team Building
• Motivational Leadership
• Negotiation Skills
• Facilitation Skills
• Influencing Skills
• Written Communication
• Verbal Communication

Languages

English, Bahasa Indonesia