Community Outreach Officer SEHATI WASH (TTS)

The Community Outreach Officer will support community engagement, mobilization, hygiene promotion, and social and behaviour change activities under the SEHATI-WASH project in East Nusa Tenggara, Indonesia. The role involves working closely with communities, local government, schools, and health facilities to promote inclusive participation and sustainable WASH practices.

Responsibilities

• Ensure meaningful and inclusive participation of communities, particularly women, children, youth, people with disabilities, and marginalized groups, in WASH planning, implementation, monitoring, and sustainability, while strengthening community ownership of WASH services and facilities.
• Implement community-based hygiene promotion and social and behaviour change activities that enable households, schools, and communities to adopt and sustain safe water, sanitation, and hygiene practices.
• Maintain effective field-level coordination and relationships with communities, local government, schools, health facilities, community groups, and other stakeholders to ensure WASH interventions are inclusive, responsive, and accessible to diverse community groups.
• Ensure community feedback, complaints, participatory monitoring, and accountability mechanisms are effectively implemented, while supporting communities and WASH structures to strengthen operation, maintenance, and long-term sustainability of WASH facilities and practices.
• Ensure safeguarding, gender equality, disability and social inclusion principles are consistently integrated into community outreach and field activities, with concerns, risks, and emerging issues identified, documented, and appropriately escalated.

Requirements

• Bachelor’s degree in Public Health, Community Development, WASH, or a related field.
• At least 2 years of relevant experience in community-based WASH, STBM, health, or development projects, preferably in rural areas.
• Experience mobilizing communities, households, schools, and local stakeholders.
• Good understanding of WASH, hygiene promotion, behaviour change, and sustainable WASH services.
• Experience facilitating community meetings, group discussions, awareness sessions, and participatory activities.
• Ability to promote gender equality, disability inclusion, and safeguarding, particularly when working with children and vulnerable groups.
• Ability to work effectively with communities from diverse cultural and social backgrounds.
• Strong communication, facilitation, coordination, and report-writing skills.
• Good computer skills, particularly Microsoft Office.
• Good spoken and written Bahasa Indonesia.
• Ability to work collaboratively with the Community Outreach Specialist and wider project team.

Skills

• Community-based WASH
• Hygiene Promotion
• Behaviour Change
• Sustainable WASH Services
• Social Mobilization
• Facilitating Community Meetings
• Participatory Activities
• Gender Equity Promotion
• Disability Inclusion
• Safeguarding Vulnerable Groups
• Stakeholder Coordination
• Report Writing
• Microsoft Office Suite
• Community Engagement
• Social Behaviour Change

Languages

Bahasa Indonesia, English