ICT Technical Assistant Lebanon South

The ICT Assistant supports the South Area Office operations by providing efficient ICT services and effective data management. The role involves delivering ICT support, ensuring compliance with NRC policies, and coordinating ICT tasks to meet operational needs.

Responsibilities

• Adhere to NRC policies, guidance, procedures and the Global ICT Strategy
• Provide information and support to staff on the department’s policies and procedures
• Deliver timely and high-quality ICT hardware, software, and services to the country programme
• Ensure all NRC systems are fully compliant with information security requirements and data privacy standards
• Support with testing new equipment and applications and provide thorough feedback
• Identify problems and errors in the area of activities
• Ensure that NRC’s related activities are implemented within NRC’s Protection Mainstreaming guidelines and report any breaches/concerns to the line manager and/or focal point for proper action
• Plan and organise a varied workload across multiple service priorities, adjusting tasks in response to changing operational needs and unexpected ICT issues
• Coordinate with colleagues across different locations to schedule and prioritise ICT support requests
• Identify recurring ICT challenges and propose improvements to enhance service efficiency
• Install, maintain, monitor and update operating systems, software upgrades, security patches and user applications
• Provide routine support for resolving Windows issues, formatting, and setting up Okta accounts and NRC applications
• Maintain Internet and network connectivity in NRC’s offices/ centers
• Maintain and track ICT assets
• Set up and troubleshoot printers, monitoring consumables and paper usage
• Prepare and configure laptops for new employees
• Ensure licensing compliance for all software on NRC computers and network equipment
• Collaborate with Logistics for ICT asset management, advise and assist with procurement by recommending hardware and software specifications
• Support procurement processes by providing technical specifications; final purchasing decisions remain with the Support Manager
• Escalate complex technical or infrastructure issues to the ICT Coordinator for further troubleshooting
• Contribute to short-term ICT support planning for the South Area Office, to ensure ICT activities are delivered within required timelines
• Ensure proper filing of documents related to support department as per NRC’s policies and procedures
• Provide technical support to the M&E team by assisting with structured data collection processes, basic data cleaning, and resolving system access challenges in line with NRC data protection standards
• Perform any other related tasks requested by the line manager

Requirements

• Bachelor’s degree in IT, Computer Science, CCE, or relevant computer domain
• Minimum 1 - 2 years of experience in Information Technology
• Proficiency in both Arabic and English, both written and spoken
• Good cultural awareness and sensitivity
• Proficiency in Microsoft Excel
• Previous experience from working in complex and volatile contexts

Skills

• Information Technology Support
• Data Management
• MS Excel
• ICT service delivery
• Policy Compliance
• ICT coordination
• Work in Complex Contexts
• Cultural Awareness

Languages

Arabic, English