Head of Support Syria

The Head of Support Syria will lead all support functions ensuring high quality and efficient programme implementation in a complex humanitarian context. This senior management role involves strategic planning, compliance, budget oversight, and capacity building within NRC Syria.

Responsibilities

• Line management for support managers such as Finance, HR & Admin and Logistics (incl. ICT).
• Member of the Country Management Group (CMG).
• Ensure compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements.
• Facilitate the support function`s strategic input to the development of the annual Country Strategy and Plan of Action.
• Provide input on operational support in proposal development, and to coordinate and align operational support with programme plans and ensure quality and timely support to project implementation.
• Facilitate the Master Support Budget, country level budgets and BPO development, including assess and monitor costs and resource allocation needs.
• Responsible for the strategic development of country structures, technical systems, human resource capacity and allocation.
• Responsible for development of new country specific technical SOPs, guidelines and tools.
• Responsible for organisational learning related to programme support.
• Responsible for technical capacity building of support staff.

Requirements

• Minimum 5 years of experience from a senior management position in a humanitarian/recovery context.
• Bachelor's degree in international relations, Humanitarian and Development studies or related field.
• Master’s degree is an added value.
• Demonstrated experience in strategic planning and organizational restructuring, especially during periods of transition.
• Strong financial and budget management skills.
• Experience in HR management, procurement, and logistics in complex environments.
• Familiarity with auditing and compliance procedures.
• Experience working in complex and volatile contexts.
• Fluency in English, both written and verbal.
• Allocation of resources and costs expertise.
• Knowledge of market analysis and cash-based interventions.
• Proven ability to lead and manage change in complex environments, including nationalization and localization strategies.
• Experience engaging with regional and HQ teams, ensuring alignment with global strategies and policies.
• Ability to work independently and under pressure and adapt to rapidly changing environments.
• Detail-oriented with a high level of accuracy and integrity.
• Analytical mindset with the ability to design and roll out effective SOPs, guidelines, and systems that enhance operational delivery.
• Critical thinking with a constructive approach to problem-solving.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
• Demonstrated commitment to staff well-being, inclusion, and team dynamics, especially in multicultural settings.
• Excellent analytical skills with the ability to interpret financial data and trends.
• Familiarity with NRC systems, policies, and donor requirements is a plus.
• Knowledge of Arabic is a plus.

Skills

• Strategic Planning
• Organizational Restructuring
• Finance Management
• Budget Management
• Human Resources Management
• Procurement Management
• Logistics Management
• Auditing Procedures
• Compliance with Procedures
• Resource Allocation
• Cost Management
• Market Analysis
• Cash-Based Interventions
• Change Management
• Nationalization Strategies
• Localization Strategy
• Stakeholder Engagement
• SOP Design
• Operational Delivery
• Financial Data Analysis
• NRC Systems
• Donor Requirements Knowledge

Languages

English