Head of Support Niger, Central Sahel

The Head of Support – Niger / Central Sahel MCO is responsible for ensuring high-quality, compliant, and efficient support to NRC’s operations in Niger, contributing to multi-country support coherence, harmonization, and peer coordination. The role involves line management of support managers, strategic input to operational plans, compliance oversight, budget management, and organizational learning.

Responsibilities

• Line management for Niger support managers / coordinators, including Finance, HR/Admin, Logistics and ICT.
• Member of the Country Management Group / Multi-Country Management Group, ensuring that Niger support priorities, risks and operational constraints are effectively represented in management decision-making.
• Ensure compliance with and adherence to NRC policies, guidance, handbooks, donor requirements and auditor requirements across the Niger support platform.
• Facilitate support functions’ strategic input to the development and implementation of the Central Sahel strategy, Niger operating plans and relevant MCO priorities.
• Provide input on operational support in proposal development and coordinate and align operational support with programme plans and operational feasibility in Niger.
• Responsible for ensuring quality and timely support to project implementation in Niger.
• Facilitate the Master Support Budget, Niger country-level budgets and BPO development, including assessment and monitoring of costs and resource allocation needs for Niger support functions.
• Responsible for the strategic development of Niger support structures, technical systems, human resource capacity and allocation.
• Responsible for development and contextualization of Niger-specific technical SOPs, guidelines and tools, in line with NRC standards and the Central Sahel MCO set-up.
• Responsible for organisational learning related to programme support, including lessons from Niger operations and relevant MCO support harmonization, as well as for technical capacity building of Niger / MCO support staff.

Requirements

• Minimum 4 years’ experience from a senior management position in a humanitarian/recovery context.
• Experience working in complex and volatile contexts.
• Strong knowledge of Finance, HR/Admin, Logistics and ICT support systems in humanitarian operations.
• Allocation of resources and costs expertise, including support budget oversight and internal controls.
• Documented results related to the position’s responsibilities.
• Knowledge of own leadership skills/profile and ability to build trust across functions.
• Fluency in French and English, both written and verbal.
• Valid driver’s license.
• Strong knowledge of the Niger context, including administrative, operational and legal requirements relevant to NGO operations.
• Knowledge of the Central Sahel humanitarian context and ability to work effectively in a multi-country management structure.
• Experience managing support functions in insecure, access-constrained and fast-changing environments.
• Experience strengthening internal controls, compliance systems, cost-efficiency and support service quality.
• Experience with change management, restructuring, scale-up/down, or multi-country coordination is an asset.
• Strong communication, coordination and influencing skills, with ability to work constructively with peers and senior management while respecting role boundaries.

Skills

• Humanitarian Senior Management
• Complex Context Operations
• Finance Management
• Human Resources Administration
• Logistics Support Systems
• ICT Support Systems
• Resource Allocation
• Budget Oversight
• Internal Controls
• Leadership Development
• Multi-country Project Coordination
• Change Management
• Compliance Systems
• Cost Efficiency
• Support Service Quality
• Operational Planning
• Organizational Learning
• Communications Skills
• Coordination Skills
• Influencing Skills

Languages

French, English