Senior Technician (IT Change Management)

The Senior Technician (IT Change Management) will join the NCIA in Torrejon, Spain, supporting IT service transformation and managing change requests, configuration management, and audits to ensure secure and reliable IT services for NATO operations.

Responsibilities

• Undertakes basic risk management activities.
• Maintains documentation of risks, threats, vulnerabilities and mitigation actions.
• Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries.
• Assists in the definition and management of requirements.
• Applies tools, techniques and processes to administer, track, log, report on and correct configuration items, components and changes.
• Assists with audits to check the accuracy of the information and undertakes any necessary corrective action under direction.
• Applies tools, techniques and processes to administer, track, log, report on change requests.
• Applies change control procedures for standard, low-risk changes.
• Identifies common types of infrastructure and non-infrastructure changes in information technology.
• Describes the process of change management and the key deliverables of IT service.

Requirements

• Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience.
• 2 years of practical experience in managing change requests from initiation to closure while engaging with relevant process owners and stakeholders.
• 2 years of experience in configuration management, maintaining CMDB/inventory accuracy, performing audits and reconciliations, managing software licenses, and administering external vendor support contracts and SLAs.
• Experience in leading small teams.
• Fluency in English, both written and spoken.

Skills

• Change Request Management
• Configuration Management Database
• CMDB Maintenance
• Inventory Accuracy
• Audit and Reconciliation
• Software License Management
• Vendor Support Contract Administration
• SLA Management
• Team Leadership
• IT Service Transformation

Languages

English