Senior Quality Manager

The Senior Quality Manager will support Agency-wide quality management, quality planning and quality audits to ensure the NCI Agency’s Quality Management System is aligned with international standards, maintained effectively, and continuously improved to deliver customer and staff benefits.

Responsibilities

• Lead and support the development, implementation and continual improvement of the Agency-wide Quality Management System.
• Ensure compliance with relevant national and international quality standards, including ISO 9001 where applicable.
• Plan, organise and conduct quality audits across the NCI Agency, presenting findings, risks and recommendations to management.
• Analyse process data, audit results and performance information to identify improvement opportunities.
• Lead quality improvement initiatives, corrective actions, root cause analysis and process optimisation activities.
• Support the development of quality policies, procedures, guidance, dashboards and reports for senior management.
• Provide guidance to staff and stakeholders on Quality Management System and process tool requirements.
• Work closely with Quality Focal Points and internal stakeholders to ensure quality practices are embedded across the organisation.

Requirements

• A Bachelor’s degree from a nationally recognised/certified university in a related discipline and at least 3 years of post-related experience.
• Exceptionally, lack of a university degree may be compensated by at least 10 years of extensive and progressive experience relevant to the post.
• Experience implementing and maintaining a Quality Management System framework in line with international standards, such as ISO 9001.
• Experience developing and executing long-term quality strategies aligned with business objectives.
• Experience conducting internal and external quality audits.
• Proven practical experience in quality management, quality assurance and quality control.
• Experience developing and implementing standards, policies, procedures and guidance.
• Experience with modern quality and risk management tools and techniques.
• Experience defining, monitoring and measuring processes and KPIs.
• Experience developing dashboards and reporting for senior management.
• Strong communication skills, including the ability to brief large audiences clearly and confidently.
• Fluency in English, both written and spoken.
• Desirable experience and qualifications include: Six Sigma Green Belt certification.
• Experience with Microsoft SharePoint administration, customisation, content management, site pages, lists and libraries.

Skills

• Quality Management
• ISO 9000 Quality System
• Quality Strategy Development
• Quality Auditing
• Quality Assurance
• Quality Control
• Standards Development
• Policy Implementation
• Procedure Development
• Risk Management Tools
• Process Monitoring
• KPI Measurement
• Dashboard Development
• Reporting for Senior Management
• SharePoint Administration
• SharePoint Customisation
• Content Management
• Lean Six Sigma Green Belt

Languages

English