Intelligence, Surveillance and Reconnaissance (ISR) Systems Administrator

The Intelligence, Surveillance and Reconnaissance (ISR) Systems Administrator supports the BICES Group Executive by administering and providing technical support for ISR services deployed on BICES. The role involves maintaining ISR systems, ensuring interoperability, supporting operational readiness, and providing technical assistance in a secure environment.

Responsibilities

• Maintain effective technical support for ISR services by assisting nations during capability fielding and testing activities.
• Provide technical advice and troubleshooting assistance for operational ISR services across approved classified and unclassified environments.
• Support change and release activities, including testing, rollout and rollback.
• Participate in Disaster Recovery and Business Continuity testing, record findings and contribute practical recommendations.
• Maintain current knowledge of technological developments relevant to the assigned work.
• Maintain accurate and current ISR technical and service documentation and ensure its controlled storage.
• Review and test ISR-related Standard Operating Procedures to support accurate and consistent application.
• Collect and report ISR system and service performance data to support service improvement.
• Provide technical input to reviews of service and support proposals.
• Support Service Improvement Plans and provide required information to the BGX Configuration Manager.
• Maintain configuration records for hardware and software installed for ISR functions and services.
• Administer, operate and maintain assigned ISR systems and services, including STANAG 4559 Edition 4 Coalition Shared Data services, servers, databases, storage, backup and virtualisation environments.
• Install and configure approved hardware, software and application components in accordance with established procedures.
• Support testing of national implementations against approved BICES ISR reference tools and record the results.
• Resolve incidents and customer requests in coordination with the Service Desk, communications technicians, Information Assurance staff and the PEM Division.
• Provide first-, second- and third-level technical support as required.
• Implement approved upgrades, changes and modifications to ISR application services, including systems at the Alternate BICES Operations Centre.
• Monitor system utilisation, capacity and lifecycle status and report identified limitations.
• Support the timely execution of ISR-related projects and programmes within the assigned technical area.
• Contribute technical information to project schedules, testing and implementation activities.
• Coordinate assigned technical actions and report progress, risks, dependencies and deliverables to the responsible manager.
• Maintain effective working relationships with appropriate military and civilian officials in participating nations and NATO.
• Liaise with representatives of relevant scientific and industrial organisations in support of assigned technical activities.
• Cooperate with BGX Divisions on ISR-related security, event, incident, problem and configuration management activities.

Requirements

• Possess a technical degree or equivalent qualification in information systems management, library science, computer science, information science or a related discipline.
• Have at least 6 years of professional experience as a Systems Administrator with background in both Microsoft Windows and Linux platforms.
• Have proven experience with the installation, support, configuration and troubleshooting of IT services.
• Be able to understand, assess and solve technical issues in a troubleshooting environment under pressure and with time constraints.
• Have a demonstrated experience as system administrator in Microsoft/LINUX (MS WS SVR 2016 or above, RHEL 7.5 or above), HyperV and VMware environment, to include experience with maintaining Oracle and SQL Databases.
• Have a demonstrated experience with VMware Horizon virtual desktop infrastructure (VDI) environments, including the administration, maintenance and troubleshooting of Horizon-based virtual desktop services.
• Have Microsoft Certifications in Server 2019 and Windows 10 (or above) and virtualization (e.g. VMware).
• Have proven experience with storage, access, problem reporting and change control of Configuration Items (Cls).
• Be willing to work outside of normal office working hours.
• Possess level V (Advanced) of the English language.
• Recent experience providing ISR technical services support to military and coalition Operations is considered an advantage.
• Have proven experience with the installation, support, configuration and troubleshooting of ISR-related services, such as the Coalition Shared Dataserver (CSD).
• Experience with ISR service interfaces between STANAG 4559 compliant systems and non-STANAG 4559 compliant ISR systems is desirable.
• Experience with Information Exchange Gateway solutions supporting ISR service interfaces between different classification level networks is desirable.
• Experience with status accounting and auditing, in line with recognized standards, such as ISO 9000, 9001 and 9004 throughout the ClS lifecycle is desirable.
• Certification on Horizon (formerly VMware), version 7 or above is desirable.
• Certification on IT industry/service provider standards, (e.g. ITIL) is desirable.
• Strong foundation in system security issues is desirable.
• French Level II (Elementary) is desirable.

Skills

• System Administration
• MS Windows Server
• Linux OS Administration
• ICT Service Support
• Technical Troubleshooting
• VMware Environment
• Oracle database administration
• SQL Database Management
• VMware Horizon VDI
• Configuration Management Database
• Change Control Processes
• Installation and Configuration
• ISR Technical Support
• Coalition Shared Dataserver
• STANAG 4559 Compliance
• Information Exchange Gateway
• Status Accounting
• ITIL Framework Implementation
• Hyper-V
• ISO 9000 Quality System

Languages

English, French