Head of Coherence Branch

The Head of Coherence Branch at NCIA leads strategic management processes, resource planning, stakeholder engagement, and risk management to support NATO's Digital Endeavour and ICT services at NATO Headquarters Brussels. This role involves managing teams, developing strategies, and ensuring operational coherence within a complex service delivery environment.

Responsibilities

• Develops, communicates, implements and reviews the processes which embed strategic management in the operational management of the organisation.
• Leads and manages the creation or review of a strategy that meets the requirements of the business.
• Provides detailed and specific advice regarding the application of their specialism to the organisation's planning and operations.
• Actively maintains knowledge in one or more identifiable specialisms.
• Recognises and identifies the boundaries of their own specialist knowledge.
• Forms, maintains and leads workgroups and individuals to achieve organisational objectives.
• Determines and delegates objectives and task responsibilities to individuals or teams — including people management responsibilities as appropriate.
• Facilitates workgroups to deliver defined goals and outcomes.
• Provides support, guidance and suggestions to workgroups and teams to learn collaborative problem solving and improve their team performance.
• Plans and manages the acquisition and deployment of resources to meet specific needs and ongoing demand.
• Defines and manages the implementation of resourcing processes and tools.
• Advises on available options and customises resourcing approach to meet requirements.
• Identifies the communications and relationship needs of stakeholder groups.
• Translates communications/stakeholder engagement strategies into specific activities and deliverables.
• Facilitates open communication and discussion between stakeholders.
• Updates and implements improvements to risk assessment and management methods.
• Evaluates the benefits and drawbacks of alternative risk management approaches.

Requirements

• A Master’s degree at a nationally recognised/certified University in a related discipline and 5 years post-related experience. Or a Bachelor’s degree with 8 years post related experience.
• Experience in capacity and resource planning within complex service delivery environment.
• Experience in governance and process ownership, and continuous improvement activities.
• Experience in stakeholder and customer engagement at multiple organisational levels.
• Fluency in English, both written and spoken.

Skills

• Capacity Planning
• Resource Planning
• Service Delivery Management
• Governance
• Process Ownership
• Continual Improvement
• Stakeholder Engagement
• Client Engagement
• Strategic Management
• Risk Management
• Team Management
• Strategy Development
• Operational Coherence

Languages

English