Business Analyst

The Business Analyst leads the analysis and optimisation of business processes, translating business needs into functional requirements, user stories, and solution specifications that support the delivery of digital capabilities across the organisation. Working closely with stakeholders, project teams, and technology partners, the incumbent supports the successful delivery, adoption, and continuous improvement of business systems and digital solutions, ensuring they deliver measurable business value, improve operational efficiency, and align with organisational objectives.

Responsibilities

• Analyse and optimise business processes across DIANA functions, identifying opportunities for improvement and supporting the redesign of workflows aligned with organisational objectives.
• Lead the business analysis workstream for DIANA OS, coordinating business analysts, governing requirements, and ensuring alignment with business needs.
• Elicit, document, validate, and manage business requirements, translating them into functional specifications and user stories for delivery teams.
• Support the delivery of business systems and digital solutions by coordinating requirements management, facilitating stakeholder engagement, and enabling effective collaboration between business and technical teams.
• Support change management activities, including training, user guidance, communications, and adoption of new systems and processes.
• Support system configuration, data migration, testing activities, including user acceptance testing, and the development of functional and process documentation.
• Develop and maintain reports, dashboards, and analytics that provide business insight and support organisational decision-making.
• Perform any other related duties as may be required.

Requirements

• A Bachelor’s degree from a nationally recognized/certified University in Business Administration, Finance, Information Systems, or a related discipline with at least 2 years' relevant business analysis experience; or exceptionally 6 years' progressive professional experience in lieu of a degree.
• Proven experience as a Business Analyst supporting enterprise business applications and SaaS platforms, including business process analysis, requirements gathering, and solution specification.
• Demonstrated ability to analyse, map, and optimise business processes, and develop business cases, functional specifications, and user stories.
• Experience supporting the delivery of business systems or ERP projects, including requirements management, stakeholder engagement, planning, and progress tracking.
• Strong stakeholder management and communication skills, including the ability to facilitate workshops, elicit requirements, and translate business needs into technical requirements.
• Experience supporting change management, user adoption, training, and the implementation of new business systems and processes.
• Experience with system configuration, data migration, testing (including UAT), documentation, and Agile delivery methodologies.
• The following minimum levels of NATO’s official languages (English/French): V (“Advanced”) in one; and I (“Beginner”) in the other.
• Experience working in a government, defence, or international organisation context (desirable).
• Post related relevant certifications, such as Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate, a Power Platform certification, or a business analysis certification (e.g. BCS or IIBA/CBAP) (desirable).
• Familiarity with DIANA’s SaaS estate (e.g. Dynamics 365, Power Platform, HubSpot, Box, Asana, BambooHR, Docusign) (desirable).
• Experience with data analytics and reporting tools (e.g. Power BI) (desirable).
• Knowledge of NATO institutional framework, policies and procedures (desirable).

Skills

• Business Analysis
• Business Process Analysis
• Requirements Gathering
• Solution Specification
• Business Case Development
• Functional Specifications
• User Stories
• ERP Project Support
• Requirements Management
• Stakeholder Engagement
• Workshop Facilitation
• Change Management
• User Adoption Support
• Training Delivery
• System Configuration
• Data Migration
• User Acceptance Testing
• Agile Methodologies
• Microsoft Dynamics 365
• Power Platform
• Power BI

Languages

English, French