Planning & Monitoring Manager

The Planning & Monitoring Manager leads strategic planning, monitoring, and quarterly performance reporting across the organization, ensuring effective institutional steering. The role oversees a team responsible for maintaining and enhancing the Planning & Monitoring Tool (PMT) to support optimal institutional planning and monitoring.

Responsibilities

• Lead the Planning and Monitoring for Results (PMfR) process, including the development and updating of action plans, methodologies, procedures, staff guidance, and lessons learned
• Serve as business owner of the Planning & Monitoring Tool (PMT), overseeing its maintenance and enhancement through a dedicated team of a functional application manager and two data analysts
• Drive improvements to systems, tools, frameworks, and processes, from design through to implementation
• Define business requirements and innovations to ensure PMfR and PMT meet the needs of the ICRC and its donors
• Ensure PMfR data is effectively connected to the broader organizational performance data landscape
• Promote Results-Based Management (RBM) across the organization, maintaining related materials and collaborating with peers across departments and partner organizations
• Oversee knowledge management for PMfR and RBM, including content on the PMfR knowledge space and internal communications
• Lead efforts to embed institutional strategy and key ambitions into the PMT, working closely with operating managers, data focal points, and other stakeholders
• Collaborate with departments to update the institutional strategy monitoring framework, ensuring outcomes are supported by data and evidence centralized in the PMT
• Ensure coherence of institutional monitoring and reporting processes, including monitoring of donor commitments in close collaboration with relevant teams
• Co-coordinate the institutional Quarterly Review process, including its ongoing evolution
• Oversee the development of dashboards feeding into the institutional performance framework and Quarterly Reviews
• Manage a team of three based in the Belgrade Shared Services Center: one functional application manager and two data analysts
• Coordinate additional shared support resources for specific activities such as reporting

Requirements

• Master's degree (MSc, MBA or equivalent), ideally in a related field such as International Affairs & Development or International Economics
• A minimum of 8-10 years of relevant experience in design, implementation, and coordination of planning and monitoring processes, the use and design of planning and reporting technologies, and project management in multi-stakeholder environments
• Experience in a humanitarian or development organization is an asset
• Solid knowledge of best practices in planning and performance management
• Proficiency in data analytics and reporting tools (e.g. Microsoft Power BI)
• Ability to simplify complex issues and apply structured problem-solving
• Strong communication skills, with the ability to engage and lead individuals and groups through both operational and change processes
• Excellent written and spoken English
• Working knowledge of French is an asset

Skills

• Strategic Planning
• Performance Management
• Project Management
• Planning and Monitoring Processes
• Planning and Reporting Technologies
• Data Analytics
• Power BI
• Stakeholder Coordination
• Humanitarian Programme Management
• Development Project Management
• Performance Reporting
• Planning and Monitoring Tool Management
• Structured Problem Solving
• Operational Change Management
• Team Leadership

Languages

English, French