E T Consultant (IT Workforce Engagement & Development)

The World Bank Group is seeking an Extended Term Consultant to design and implement integrated engagement strategies, strengthen an agile ITS culture across global hubs, and enhance employee communications. The role supports IT workforce strategy, learning, and agile transformation to enable digital transformation and organizational change.

Responsibilities

• Design and implement ITS-wide employee engagement strategies aligned with organizational priorities.
• Develop and manage engagement programs including recognition initiatives, listening campaigns, and staff forums.
• Support leadership in fostering a culture of psychological safety, collaboration, and continuous feedback.
• Partner across regions to ensure a consistent yet locally relevant engagement approach.
• Develop and execute a structured ITS internal communications strategy aligned with key initiatives.
• Draft leadership messages, newsletters, townhall materials, and intranet content.
• Ensure messaging is clear, consistent, and tailored to stakeholders.
• Establish communication governance and editorial calendars.
• Lead communication and engagement components of transformation initiatives.
• Design and implement change communication plans.
• Facilitate workshops and feedback sessions to reinforce key messages.
• Partner with ITSBA leadership, HR, and ITS management teams.
• Provide advisory support on communication and engagement strategies.
• Support leadership forums, townhalls, and key events.
• Design mechanisms to gather employee feedback such as surveys and listening sessions.
• Analyze engagement data and provide actionable insights.
• Develop dashboards tracking engagement metrics and communication effectiveness.

Requirements

• Master’s degree with 5 years of relevant experience, or Bachelor’s degree with 7 years of experience.
• Experience in employee engagement, internal communications, or agile culture transformation, with strong stakeholder engagement skills.
• Proven experience working in organizational change and transformation environments.
• Experience designing and implementing engagement initiatives (e.g., campaigns, events, surveys, recognition programs), with understanding of employee experience principles and participation drivers.
• Strong analytical and research skills, with the ability to use data to inform decisions; proficiency in Excel and/or Power BI.
• Excellent written and verbal communication skills.
• Understanding of the IT landscape and use of digital tools to enhance engagement.
• Proficiency in Microsoft 365, Teams, Zoom, Webex, and collaboration platforms.
• Experience with SharePoint site design and management.
• Familiarity with digital engagement tools and AI tools (e.g., Microsoft Copilot).
• Strong project management and organizational skills, with attention to detail and ability to manage multiple priorities.
• Ability to work effectively in fast-paced, geographically dispersed teams.
• Familiarity with Agile and SAFe frameworks, including facilitating ceremonies (e.g., sprint planning, stand-ups, retrospectives, reviews).

Skills

• Staff Engagement
• Internal Communications
• Agile Culture Transformation
• Stakeholder Engagement
• Organizational Change
• Engagement Initiative Design
• Employee Experience Principles
• Data Analysis
• Excel
• Power BI
• Written Communication
• Verbal Communication
• IT Landscape Understanding
• MS Office 365
• MS Teams
• Zoom
• Webex
• Collaborative Platforms
• SharePoint Site Management
• Digital Engagement Tools
• AI Tools Usage
• Project Management
• Agile Frameworks
• SAFe Framework
• Agile Ceremonies Facilitation

Languages

English