Information and Communications Technology (ICT) Analyst

The ICT Analyst is responsible for overseeing implementation of ICT policies and standards and Technology for Development (T4D) programmatic support in the Eastern Europe and Central Asia Regional Office (EECARO) and to the country offices in the Eastern Europe and Central Asia region. The role blends core ICT operations with programmatic support to integrate digital innovations into UNFPA programming.

Responsibilities

• Act as the primary liaison between EECARO programme teams and the global Digital Center of Excellence (CoE) to facilitate adoption and scaling of standardized digital solutions.
• Assess current use of technology across regional programmes and provide technical assistance for AI and digital innovations integration.
• Manage scoping, planning, and progress monitoring of T4D initiatives including pilot projects and deployment advice.
• Develop training programs to foster digital dexterity among programme staff and promote AI adoption and innovation.
• Contribute to developing a strategic roadmap for integrating technology into programme delivery aligned with UNFPA's goals.
• Analyze corporate ICT strategies and adapt them to regional needs, oversee shared ICT services, standardize hardware/software, and implement cybersecurity measures.
• Provide end-user support, training, troubleshooting, and maintain/enhance local ICT systems.
• Assess office IT needs, procure and install equipment cost-effectively, track ICT investments, and participate in ICT budget planning and monitoring.
• Ensure confidentiality, integrity, and availability of ICT systems and networks, maintain compliance with security standards, conduct disaster recovery tests, and manage ICT asset inventory.
• Perform other job-related duties as assigned by management.

Requirements

• Advanced university degree in Information Technology, Computer Science, Engineering or related discipline is required.
• Related professional certifications are also desirable.
• 2 years of progressively responsible experience in at least one activity of ICT, preferably in network infrastructure or cloud-based application administration.
• Demonstrated experience with Technology for Development (T4D) Programmatic Support, preferable AI related, is required.
• Knowledge of Local network infrastructure and locally available viral protection systems required.
• UN security knowledge is desirable.
• Relevant certifications in hardware and software management and application required are desirable.
• Good knowledge of network infrastructure, Microsoft Windows, corporate ICT security and viral protection systems, ERP; Knowledge of Google Workspace is a big plus.
• Thorough knowledge of overall design and operating principles of ICT networks and of connectivity concepts.
• Ability to integrate the needs of the office automation, available resources and systems requirements and to solve systems/hardware/software problems.
• Fluency in English and Turkish.

Skills

• Networking Infrastructure
• Cloud Application Administration
• Technology for Development Support
• AI Programmatic Support
• Local Network Security
• Viral Protection Systems
• UN Security Knowledge
• Hardware Management
• Software Management
• Microsoft Windows
• Corporate ICT Security
• ERP Systems
• Google Workspace
• ICT Network Design
• Connectivity Concepts
• System Integration
• Office Automation Systems

Languages

English, Turkish