Knowledge Management & Learning Officer

The Knowledge Management & Learning Officer will lead the joint KML function across the Policy & Regulations and Solutions & Impact units in the WBG Gender Department, focusing on systematic collection and dissemination of knowledge, engagement, and support to new tools and platforms to translate knowledge into scalable solutions. The role supports institution-wide initiatives and fosters learning and knowledge sharing to accelerate gender equality.

Responsibilities

• Lead the joint KML function across Policy & Regulations and Solutions & Impact units in the unified Gender Department, shaping institutional knowledge and learning.
• Spearhead and manage the gender department’s portfolio of knowledge and learning series, webinars, operational clinics, workshops, and practitioner exchanges.
• Facilitate peer exchange and communities of practice as strategic knowledge networks; oversee post-event knowledge capture and dissemination.
• Design and deliver onboarding programs, knowledge clinics, e-learning, peer learning sessions, AI capacity building workshops, and on-demand resources.
• Develop and implement unified document governance and information management standards across SharePoint, Microsoft Teams, and OneDrive.
• Support systematic knowledge and evidence capture and dissemination aligned with institutional strategic objectives.
• Manage and steward shared departmental good practice repositories including case studies, lessons learned databases, model projects, and solution portfolios.
• Improve taxonomy, metadata structures, and search experience across knowledge platforms.
• Manage and refine Gender collections on Knowledge 360 (K360) in coordination with thematic focal points.
• Support design of knowledge products and toolkits for scaling and replicating solutions.
• Liaise with gender thematic experts and the WBG Knowledge & Learning team to develop and strengthen the department's offering within the WBG Academy Program.
• Adopt innovative knowledge-sharing approaches including AI-enabled knowledge discovery, workflow automation, and digital dissemination tools.
• Champion and implement change management strategies to strengthen KML culture and apply MEL practices in project delivery.
• Monitor platform usage, engagement metrics, and KML performance indicators to drive continuous improvement.

Requirements

• Advanced degree (Master's) in a directly related discipline (e.g., knowledge management, information management, organizational development, library sciences, etc.), or a related field.
• At least 5 years of relevant experience.
• Demonstrated experience leading KML functions in a large, complex organizational environment including coordinating across multiple workstreams simultaneously.
• Track record of leading institutional learning and engagement initiatives.
• Extensive WBG-specific KML experience, including deep familiarity with institutional knowledge and learning landscape, Knowledge Bank agenda, information governance and architecture, and enterprise content management platforms and collaboration tools (Adobe Campaign, SharePoint, MS Teams, OneDrive).
• Proven hands-on experience in multimedia production, website publishing, and visual communications.
• Demonstrated ability to adopt innovative knowledge-sharing approaches, including AI-enabled tools.
• Strong ability to work across institutional and sectoral boundaries, engaging credibly with senior management and stakeholders at all levels.
• Proven track record of operating effectively at both strategic and operational levels — setting direction while maintaining hands-on delivery without losing quality in either.
• Excellent collaboration skills.
• Demonstrated capacity to multi-task and work under pressure.
• Clear, written and verbal communication; strong facilitation skills.

Skills

• Knowledge Management
• Organisational Development
• Library Sciences
• Institutional Learning
• Engagement Initiatives
• Knowledge Bank
• Information Governance
• Enterprise Content Management
• Collaboration Tools
• Adobe Campaign
• SharePoint Development
• MS Teams
• OneDrive
• Multimedia Production
• Website Publishing
• Visual Communication
• AI-enabled Knowledge Sharing
• Strategic Planning
• Operational Delivery
• Facilitation Skills

Languages

English