ET Consultant — Operations Analyst, Digital Applications

The Operations Analyst will coordinate the digital applications portfolio across multiple sectors, ensuring coherence, follow-through, and timely delivery. The role involves program management, operational support, dashboard development, and liaison with internal and external stakeholders to drive digital enablement initiatives.

Responsibilities

• Serve as the central coordination point for the digital applications portfolio, tracking progress, flagging delays, and ensuring timely follow-through on commitments across sector verticals and country missions.
• Maintain a comprehensive, real-time view of the portfolio — including key milestones, resource dependencies, risks, and stakeholder actions — and communicate this clearly to relevant teams.
• Facilitate regular cross-sector coordination meetings, prepare agendas, capture decisions and action items, and monitor their resolution.
• Work closely with sector leads (Agriculture, Water, Tourism, Health, etc.) to align on priorities, timelines, and deliverables, and flag where trade-offs or escalation are required.
• Design and maintain operational dashboards and tracking tools that provide the Practice Manager, Applications Manager, and Global Lead with clear visibility into portfolio status across sectors.
• Produce concise, high-quality progress reports and briefing materials for internal audiences, management, and external partners.
• Support the development of results frameworks and indicator tracking systems to monitor digital enablement outcomes across the portfolio.
• Act as a liaison between the WKDAP unit and World Bank regional digital and sectoral teams engaged in digital applications work, ensuring information flows smoothly in both directions and that operational support is responsive to on-the-ground realities.
• Coordinate with technology partners and private sector stakeholders on joint initiatives, pilots, and co-development efforts, tracking agreed commitments and ensuring timely follow-through.
• Engage external development partners and donors on partnership arrangements, co-financing opportunities, and knowledge-sharing activities, including preparation of partnership documentation and follow-up on agreed actions.
• Support the preparation of presentations, concept notes, and briefing materials for external-facing engagements with technology firms, private sector partners, and development partners.
• Provide direct operational support to the Applications Manager in managing the pipeline and delivery of digital application deployments across sectors.
• Help onboard and coordinate technical consultants and vendors engaged in application development or deployment, tracking deliverables and ensuring contractual compliance.
• Identify bottlenecks in operational processes and propose improvements to streamline coordination across the team.
• Maintain and curate a knowledge base of lessons learned, good practices, and operational precedents across the digital applications portfolio.
• Support the drafting of case studies, operational notes, and other knowledge products that capture the team's cross-sector experience.

Requirements

• Master's degree in a relevant field (public policy, business administration, information systems, economics, international development, or equivalent) with a minimum of 2 years of relevant professional experience; OR a Bachelor's degree with a minimum of 4 years of relevant professional experience.
• Demonstrated experience in project or program management, including the use of tools such as project management software, dashboards, or data visualization platforms (e.g., Power BI, Tableau, Asana, Monday.com, or equivalent).
• Strong analytical and organizational skills, with the ability to manage multiple workstreams simultaneously and maintain accuracy under time pressure.
• Excellent written and oral communication skills in English, including the ability to produce clear, concise briefing materials and reports for senior audiences.
• Demonstrated ability to work collaboratively across diverse teams and disciplines, and to build productive working relationships with internal and external stakeholders.
• Capacity to work independently, exercise sound judgment, and take initiative in an environment with competing priorities.
• Preferred: Experience working in or with the private sector on digital or technology-enabled initiatives, particularly in emerging markets.
• Preferred: Familiarity with one or more of the following sectors: agriculture, water, tourism, or health — particularly in the context of digital solutions or data systems.
• Preferred: Experience in a multilateral development organization, government, or international development context.
• Preferred: Working knowledge of French, Spanish, or another major language of World Bank client countries.
• Preferred: Experience supporting external partnership development, including preparation of partnership agreements, concept notes, or co-financing documentation.

Skills

• Project Management
• Programme Management
• Power BI
• Tableau
• Data Visualization
• Dashboard Development
• Analytical Skills
• Organizational Skills
• Briefing Material Preparation
• Report Writing
• Stakeholder Engagement
• Digital Applications Coordination
• Operational Support
• Partnership Development
• Concept note drafting
• Co-financing Documentation
• Inter-sectoral Coordination
• Private Sector Engagement
• Digital Solutions Implementation

Languages

English, French