Individual Giving – Senior Quality Assurance Engineer

The Senior Quality Assurance Engineer will strengthen WFP's end-to-end quality assurance capability across the Individual Giving technology ecosystem. The role involves defining QA standards, leading cross-platform testing, ensuring release readiness, and mentoring junior QA staff to support a multi-channel fundraising environment.

Responsibilities

• Own the definition, evolution, and implementation of system-level QA standards across the entire IG fundraising platform.
• Define and maintain what “safe to release” means for multi-platform changes, including required test coverage, regression depth, validation gates, and acceptance evidence.
• Establish cross-system regression testing strategy, including high-risk change protocols and standards for test coverage.
• Lead end-to-end validation for cross-system flows ensuring correctness across all layers of the ecosystem.
• Conduct structured release readiness reviews consolidating evidence from functional, integration, regression, and data validation tests.
• Provide independent, evidence-based recommendations on release safety, escalating systemic risks when required.
• Partner with Integration Engineer and Data Engineer to verify pipelines, APIs, automations, attribution inputs, and cross-platform synchronisation.
• Validate that changes in one system do not create regressions in adjacent donor, operational, or reporting flows.
• Lead root-cause analysis for complex, multi-system defects and ensure systemic fixes are prioritised.
• Design, maintain, and execute detailed test suites across platforms including functional, integration, regression, negative path, and data validation tests.
• Produce structured, traceable test evidence required for release gating and auditability.
• Define reusable testing patterns, templates, and documentation standards to uplift QA maturity.
• Guide and mentor the emerging Junior QA function ensuring effective regression and defect validation activities.
• Contribute to improvements in automation strategy, documentation, tooling, and test environment usage.
• Embed QA best practices into workstreams and foster consistent quality culture across IG Tech & Ops and vendor partners.
• Identify systemic failure modes and recurring defect patterns, feeding insights back into architectural, delivery, and product decisions.
• Escalate unresolved platform-level risks to ensure visibility and decision-making support.
• Maintain a unified, platform-wide QA approach preventing fragmentation or siloing.
• Work closely with Technical Architecture, Fundraising Architecture, Product, and Delivery roles to ensure test planning consistency.
• Contribute QA inputs into validation gates, structural decisions, and sequencing discussions.
• Support decision-making with evidence derived from structured testing, systemic risk analysis, and cross-platform validation results.
• Perform other quality-related duties as required to support the evolution, reliability, and scalability of the Individual Giving technology ecosystem.

Requirements

• University degree in Computer Science, Software Engineering, Information Systems, STEM discipline, or equivalent practical experience.
• Minimum 5 years of professional experience in quality assurance, system testing, technical delivery, or platform engineering within complex technology environments.
• Preference given to candidates with experience working across integrated multi-platform ecosystems involving CRM, payments, marketing platforms, APIs, data flows or operational systems.
• Experience designing and executing structured testing across multiple systems, including integration testing, regression testing, end-to-end validation and release readiness.
• Strong understanding of how changes propagate across interconnected systems including impact on operational, donor-facing and reporting.
• Experience working with modern web applications, APIs, data pipelines and cloud platforms.
• Experience working with testing tools, automation and release processes.
• Strong analytical and troubleshooting skills, including the ability to investigate complex multi-system defects and interactions, and identify systemic failure patterns and root causes.
• Experience working in agile and iterative delivery environments involving multiple parallel workstreams and conflicting and changing priorities.
• Ability to balance delivery pragmatism with appropriate discipline releases and management of risk.
• Strong collaboration and communication skills, particularly the ability to work across technical, operational, non-technical and cross cultural stakeholders.
• Structured and methodical, with good organisational and documentation skills.
• Flexible and adaptable, with the ability to work across evolving technologies, platforms, delivery models and project streams.
• Familiarity with Salesforce, Marketing Cloud, payment platforms, data warehouses, and fundraising technologies would be advantageous.
• Excellent written and spoken English is required.
• Knowledge of another official UN language would be a plus.

Skills

• Quality Assurance
• Systems testing
• Technical Delivery
• Platform Engineering
• Integration Testing
• Regression Testing
• End-to-End Validation
• Release Readiness
• Multi-Platform Ecosystems
• CRM Systems
• Payments Platforms
• Marketing Platforms
• API Test Automation
• Data Flow Analysis
• Operational Systems
• Web-based Applications
• Cloud Platforms
• Automation Testing
• Release Processes
• Analytical Troubleshooting
• Agile Development
• Risk Management
• Stakeholder Collaboration
• Documentation Skills
• Salesforce
• Marketing Cloud Management
• Data Warehouse
• Fundraising Technologies

Languages

English