Migrant Resource Centre (MRC) Officer (P)

The Migrant Resource Centre Officer will oversee the operational management of the MRC and provide technical oversight of migrant assistance and protection interventions in CAR, ensuring high-quality, rights-based assistance, protection, and sustainable solutions for migrants. The role involves coordination with government and partners, supervision of staff, and ensuring compliance with IOM standards and donor requirements.

Responsibilities

• Oversee the day-to-day operations of the IOM MRC in CAR, ensuring humanitarian, health, protection, privacy, and security standards are upheld in line with IOM’s Migration Crisis Operational Framework (MCOF) and GoCAR agreements, while adhering to IOM’s red lines (legal status, freedom of movement, informed consent).
• Supervise and mentor MRC staff, enhancing their capacity to respond to migrant influxes, including TCNs and vulnerable groups, and ensuring their understanding of IOM’s protection principles, cross-cutting themes (PSEA, AAP, gender sensitivity), and CAR-specific challenges.
• Coordinate with IOM CAR, regional offices, and GoCAR authorities (e.g., Migration and Governor’s Offices) to manage reception, transit, and onward transportation of migrants, including evacuation missions from high-risk areas and referral pathways for complex cases.
• Ensure the provision of adequate reception, shelter, feeding, WASH, and health services for migrants hosted at the MRC, in collaboration with IOM’s logistics, health, and MHPSS units, as well as implementing partners and NGOs.
• Supervise and monitor a sustainable migrant registration and data management system, compatible with IOM’s online databases (e.g., MiMOSA), and ensure regular reporting to the Information Management (IM) Unit and relevant stakeholders.
• Establish, maintain, and strengthen partnerships with UN agencies (UNHCR, WFP, WHO), NGOs, and donors to enhance service delivery, support resource mobilization efforts, and visibility for the MRC, while representing IOM in inter-agency forums and government-led coordination mechanisms.
• Improve health and protection programming in and around the MRC, including psychosocial support for vulnerable migrants (in coordination with IOM’s MHPSS Unit) and emergency response mechanisms (e.g., ambulance patrols, GBV prevention/response).
• Oversee financial and administrative management of the MRC, including budget monitoring, procurement, and asset maintenance, in line with IOM’s financial regulations and donor requirements.
• Monitor and evaluate MRC activities against performance indicators and IOM’s protection standards, and prepare regular analytical reports for the CoM, Senior Migrant Protection Coordinator, and donors, including recommendations to improve programme quality and operational effectiveness.
• Ensure compliance with IOM’s security protocols (DSS standards) and report significant security incidents to the local security assistant and CoM, while fostering a safe and secure environment for migrants and staff.
• Perform such other duties as may be assigned.

Requirements

• Master’s degree in social sciences, International Relations/Affairs, Research, Law or a related field from an accredited academic institution with five years of relevant professional experience; or, Bachelor's degree in the above fields with seven years of relevant professional experience.
• Accredited Universities are those listed in the UNESCO World Higher Education Database.
• Minimum five years of relevant professional experience in migration management, protection, camp coordination, or humanitarian response, with at least two years in a managerial role.
• Experience working in complex emergencies, post-conflict settings, or migration crises, preferably in Africa.
• Familiarity with IOM’s mandates, standards (e.g., MCOF, MiMOSA), and protection principles.
• Leadership and strategic planning in multi-stakeholder environments.
• Strong coordination and negotiation skills with governments, UN agencies, and NGOs.
• Proficiency in data management, monitoring, and reporting (e.g., DTM, PRiME).
• Ability to deliver assistance in challenging conditions; adaptability and good judgment.
• Good written and verbal communication skills; ability to prepare case notes and reports.
• Proficiency in MS Office (Word, Excel), tools used for case management.
• Fluency in English and French (oral and written) is required.
• Working knowledge of another official UN language (Arabic, Chinese, Russian, and Spanish) is an advantage.

Skills

• Migration Management
• Protection Principles Application
• Camp Coordination and Camp Management
• Humanitarian Response
• Complex Emergencies Experience
• Post-conflict Settings Experience
• Strategic Planning
• Stakeholder Coordination
• Negotiation with Government
• UN Agency Coordination
• NGO Coordination
• Data Management
• Monitoring and Reporting
• DTM System
• PRIME
• Case Management
• Report Writing
• Microsoft Office Suite
• Leadership
• Operational Management

Languages

English, French