Coordinateur.trice Suivi, Évaluation, Redevabilité et Apprentissage (MEAL)

The MEAL Coordinator is responsible for strengthening and developing monitoring, evaluation, accountability, and learning systems (MEAL) in Chad. The role involves technical support to DRC teams and local partners, capacity building, and ensuring compliance with DRC procedures and humanitarian standards.

Responsibilities

• Collaborate with sector Technical Coordinators to design robust indicators and logical frameworks for new projects.
• Support Project Managers in implementing MEAL plans, ensuring regular updates and preparation of donor reports.
• Coordinate with field teams to develop and improve data collection tools and methods, including surveys, assessments, and beneficiary data management systems.
• Integrate data and grant management tools into project activities, providing training and support for effective use.
• Organize, participate in, and lead data collection, processing, and analysis in the field.
• Conduct field evaluations, studies, and reviews, providing direct supervision when possible.
• Facilitate regular sharing of monitoring and evaluation results with program teams and national partners to support continuous improvement.
• Strengthen MEAL staff and national partners' capacities to improve field monitoring and evaluation processes.
• Review and validate evaluation questionnaires and other data collection tools developed by field teams.
• Contribute to strengthening the MEAL department through strategic recruitment, capacity development, and performance management.
• Lead and support external evaluation processes and consultancy missions related to major DRC projects.
• Develop and implement accountability frameworks to affected populations (AAP) in line with Core Humanitarian Standards to ensure programs are adapted, inclusive, and sensitive to community needs and priorities.
• Design, establish, and strengthen complaint and feedback mechanisms (CFM) ensuring they are safe, confidential, accessible, and context-appropriate.
• Ensure affected populations have functional channels to express concerns, provide feedback, and receive timely responses.
• Facilitate regular and inclusive consultations with communities, integrating their feedback into program design, adaptation, and evaluation.
• Promote an organizational culture of accountability, participation, and transparency within DRC teams and partners through training and technical support.
• Monitor and analyze data from CFM mechanisms regularly to identify trends, improve program quality, and strengthen decision-making based on beneficiary feedback.
• Periodically evaluate the effectiveness and relevance of AAP/CFM systems and adjust approaches based on lessons learned and community feedback.
• Work closely with local partner organizations to strengthen their MEAL systems, ensuring alignment with DRC standards and donor requirements.
• Design and deliver tailored training for local partner staff covering key MEAL areas such as data collection, management, analysis, and reporting.
• Provide ongoing technical support and accompaniment to local partners to strengthen their capacity to implement MEAL activities autonomously, rigorously, and coherently.
• Support partners in developing logical frameworks, defining relevant indicators, and designing effective data collection tools.
• Conduct regular assessments of partners' MEAL capacities, identify improvement areas, and implement capacity-building actions.
• Facilitate knowledge-sharing sessions with local partners to exchange best practices, promote integrated programming, and encourage adaptation of effective approaches across projects.
• Provide continuous support to partners in establishing accountability mechanisms, including complaint and feedback management systems, ensuring respect for beneficiaries' rights and dignity.
• Develop and maintain learning platforms to consolidate and share project learnings, best practices, and monitoring and evaluation analyses among teams and partners.
• Organize capacity-building sessions to improve teams' and partners' skills in data collection, analysis, and use of monitoring and evaluation results in program design and implementation.
• Strengthen feedback loops to ensure learning from monitoring and evaluation activities is integrated into ongoing project adjustments, promoting adaptive management.
• Conduct comparative analyses of trends and performance across similar projects to identify patterns, challenges, and improvement opportunities and formulate adaptation recommendations.
• Collaborate with program teams to refine or develop monitoring and evaluation tools and processes adapted to capturing learning outcomes and quality improvement indicators.
• Promote a proactive learning culture by encouraging regular reflection on successes and challenges, documenting lessons learned, and integrating them into program planning and decision-making.
• Ensure compliance with donor requirements regarding learning documentation, including reports and program evaluations.
• Coordinate country strategy and support program quality.
• Perform other ad hoc tasks as requested by the Head of Program or Country Director.

Requirements

• Minimum of 5 years of professional experience in monitoring and evaluation.
• Experience working with international NGOs in migration/refugee and complex emergency contexts.
• Proven experience managing requirements of various donors including ECHO, EU, Danida.
• Experience in developing and/or guiding information management systems.
• Experience with participatory evaluation approaches and community-based monitoring.
• Excellent skills in analytical frameworks, including quantitative and qualitative data analysis and results communication.
• Good understanding of Core Humanitarian Standards (CHS).
• Experience in capacity building, organizing and facilitating trainings and workshops.
• Professional proficiency in French with excellent analytical and writing skills; English is an asset.
• Experience providing direct and remote technical support to operational teams.
• Experience working with local partners, local authorities, and other international NGOs in consortium settings.
• Master's degree in international development, economics, social sciences, statistics, or relevant field.
• Any other relevant professional training will be considered an asset.

Skills

• Monitoring and Evaluation
• Donor Requirements Management
• Management Information Systems
• Participatory Evaluation
• Community-based Health Monitoring
• Quantitative Analysis
• Qualitative Analysis
• Results Communication
• Core Humanitarian Standards
• Capacity Building
• Training Facilitation
• Technical Support
• Consortium Management
• French Proficiency
• Report Writing

Languages

French, English