Face to Face Fundraising Festivals and Events Manager

Manage the on-site delivery of MSF UK's Face-to-Face fundraising activity across festivals and events, leading teams and ensuring high-performing, safe, and professional fundraising operations that maximize income and public engagement. The role involves operational planning, team management, and coordination of logistics across up to 60 festivals and events annually.

Responsibilities

• Manage the on-site delivery of MSF UK’s Face-to-Face fundraising activity across Festivals and Events, ensuring high-performing, safe and professional fundraising operations that maximise income and public engagement
• Provide day-to-day management and development of Team Leaders, Fundraisers and Coordinator-level roles, driving performance through coaching, monitoring and clear accountability against targets
• Coordinate and deliver on-site operational and logistics activity across up to 60 festivals and events annually, working in close partnership with the Logistics Manager
• Act as the most senior on-site representative for MSF, ensuring all festival and event activity runs smoothly, maintaining strong relationships with event organisers, suppliers and stakeholders, and ensuring a high-quality, self-sufficient operational presence
• Work closely with the F2F Programme Lead and wider F2F management team to deliver the Festivals and Events plan, contribute to programme development and support the ongoing growth of the events portfolio
• Support the recruitment, onboarding and effective deployment of F2F agency workers and MSF UK staff, ensuring teams are equipped to deliver high-quality fundraising and meet performance expectations
• Take responsibility for on-site operational planning, including rota management and oversight of timesheet accuracy, ensuring effective resource allocation across activity
• Ensure all team activity adheres to MSF’s standards for behaviour, safeguarding, safety and compliance, creating a positive and professional working environment
• Outside of festival periods, take responsibility for the delivery of Private Sites activity, maintaining the same standards of leadership, performance and target achievement
• The role is accountable for delivering annual Festivals and Events income targets and contributes to the overall success of the Face-to-Face programme

Requirements

• Demonstrable experience delivering or managing face-to-face fundraising activity, ideally within Festivals and Events or other large-scale, public-facing environments
• Expert knowledge of F2F Fundraising techniques and best practice
• Excellent interpersonal skills with an ability to build relationships, rapport with supporters and work within a team environment
• Experience overseeing live delivery and operational coordination for events, with an understanding of the logistical and people-management challenges associated with high-footfall environments
• Demonstrated track record of achieving fundraising or performance targets and maintaining delivery standards under pressure
• Strong understanding of people, safety and safeguarding principles and common risks within face-to-face fundraising, with confidence acting as a senior escalation point
• Experience upholding Codes of Conduct, behavioural standards and professional expectations across teams
• Strong communication skills, with the ability to represent MSF’s work clearly and confidently to the public and provide clear guidance and feedback to staff/agency workers
• IT-literate, with experience using fundraising platforms and reporting tools, and competence in standard Microsoft Office applications
• Ability to work independently while contributing effectively as part of a wider management team
• Flexible and resilient approach, with the ability to manage competing priorities during intensive delivery periods
• Fluency in spoken and written English
• Willingness and ability to travel extensively across the UK and work evenings and weekends during the festival season
• Strong commitment to the aims, values and principles of Médecins Sans Frontières
• Fluency in written and spoken English
• Commitment to the aims and values of Médecins Sans Frontières
• Ability and flexibility to travel in London and the UK and to work over weekends
• Good knowledge and understanding of most common safeguarding needs and risks of a F2F team
• Full UK driving licence is required for this role

Skills

• Face-to-Face Fundraising
• F2F Fundraising Techniques
• Fundraising Event Management
• Live Event Delivery
• Operational Coordination
• People Management
• Safety and Safeguarding
• Code of Conduct Compliance
• Performance Target Achievement
• Stakeholder Engagement
• Fundraising Platforms
• Microsoft Office Suite
• Team Leadership
• Logistics Coordination
• Public Engagement
• Reporting Tools
• Driving Licence UK

Languages

English