Database Intern

The internship supports the Data Management team in daily data operations and system management to improve data quality, donor segmentation, and operational support for CRM and payment systems under the supervision of the Data Management Associate.

Responsibilities

• Perform updates, corrections, data cleaning, standardization and data enrichment in Salesforce
• Support the creation and maintenance of donor records
• Assist in monitoring database integrity
• Support creation of segmentation lists and data extraction under PSP team guidance and document segmentation processes
• Monitor payment gateway transactions and support reconciliation and adjustments
• Execute deduplication, standardization, and organization tasks
• Assist with ad hoc requests and process improvements
• Collaborate with PSP and other internal teams when required

Requirements

• Be a recent graduate (completed studies within one year of applying to this internship) or have completed at least two years of undergraduate studies school program in a relevant field (Data Engineering, Information Systems, Statistics or related fields) from a university or higher education facility accredited by UNESCO
• Interest in data management, systems, and CRM tools
• Strong organization skills, attention to detail, analytical skills, and interest in data
• Fluency in Portuguese and intermediate communication skills in English
• Desirable familiarity with databases and CRM tools (Excel, Salesforce, Power BI.)
• Applicants must be current undergraduate, graduate, or Ph.D. students, or recent graduates who completed their studies within the last two years at an IAU/UNESCO-accredited university
• Candidates must have completed at least two years of undergraduate study in a field relevant to UNHCR’s work
• Demonstrate English proficiency at a minimum B2 level
• Must not have immediate family members employed by UNHCR as staff

Skills

• Data Management
• CRM Tools
• Database Familiarity
• Excel
• Salesforce
• Power BI
• Data Analysis
• Data Quality Improvement
• System Management
• Donor Segmentation
• Analytical Skills
• Organizational Skills
• Attention to Detail

Languages

Portuguese, English