Technician (Digital Communications Services)

The Technician (Digital Communications Services) will support the provision of CIS Services to NISRF, including installing, operating, maintaining and supporting CIS capabilities during peacetime, crisis and war. The role involves operational configuration of network components, investigation and resolution of network problems, and conducting integration tests.

Responsibilities

• Contributes to the operational configuration of network components.
• Assists in the investigation and resolution of network problems.
• Specifies the technical configurations and components required for a small network or a network segment in a more complex infrastructure.
• Follows standard approaches and established design patterns to create new designs for simple systems or system components.
• Identifies and resolves minor design issues.
• Produces software builds from software source code.
• Conducts tests as defined in an integration test specification and records the details of any failures.
• Analyses and reports on integration test activities and results.

Requirements

• Formal training in Local Area Network management.
• Knowledge of policies, procedures, and organisation of NATO CIS.
• Working knowledge of ITIL processes and procedures.
• Experience in working in a Service Desk environment.
• Prior experience of working in an international environment comprising both military and civilian elements.
• Fluency in English, both written and spoken.

Skills

• Local Area Network management
• NATO CIS Policy
• ITIL Processes
• Helpdesk Operations
• Network Configuration
• Network Troubleshooting
• Integration Testing
• Digital Communications Services

Languages

English