Senior AV/VC Solutions Designer ( Associate Senior Infrastructure Engineer)

The Senior AV/VC Solutions Designer is responsible for the end-to-end design, standards development, and technical governance of the organization's global AV/VC estate, ensuring scalable, experience-driven AV/VC solutions across diverse space typologies. This role leads architecture, design documentation, vendor evaluation, implementation oversight, and operational handoff for AV/VC systems in a large, geographically distributed organization.

Responsibilities

• Leads end-to-end AV/VC system design across all room typologies including huddle spaces, standard meeting rooms, divisible and combinable rooms, boardrooms, training facilities, and large event venues.
• Develops and maintains enterprise AV/VC design standards, reference architectures, and room taxonomy frameworks accounting for room acoustics, furniture layouts, user workflows, and collaboration requirements.
• Produces detailed design documentation including system schematics, signal flow diagrams, equipment schedules, bills of materials, and as-built documentation.
• Designs solutions across Cisco and Microsoft Teams Rooms ecosystems including control systems, digital signal processors (DSPs), AVoIP, display systems, cameras, microphones, and room sensors.
• Evaluates and recommends AV/VC hardware and software platforms aligned to enterprise lifecycle, support, and budget considerations.
• Incorporates occupancy detection, presence-based activation, and workspace intelligence capabilities into AV/VC designs aligned to emerging M365 and Cisco Control Hub analytics requirements.
• Owns and governs enterprise AV/VC design standards ensuring consistency, scalability, and experience quality across the global estate.
• Maintains and evolves the AV/VC room taxonomy defining physical and design tier classifications across space typologies.
• Leads design reviews and quality assurance processes for new and retrofitted AV/VC spaces ensuring implementations meet functional, experience, and safety requirements prior to operational handoff.
• Partners with the Experience Product Owner to align AV/VC design standards to XLA frameworks and DEX measurement requirements.
• Manages relationships with AV/VC vendors, integrators, and implementation partners including scope definition, design review, and delivery quality assurance.
• Evaluates emerging AV/VC platforms and technologies including smart building integrations, AI-enhanced collaboration tools, and monitoring solutions and provides recommendations for adoption.
• Provides technical oversight during installation and commissioning phases resolving complex design and implementation issues prior to operational handoff.
• Engages with facilities, real estate, IT infrastructure, and security teams to integrate AV/VC design requirements into workplace planning and construction projects.
• Communicates AV/VC design decisions, standards updates, and project status to leadership and business stakeholders.
• Acts as the organization's subject matter expert on AV/VC design providing technical guidance to project teams, business stakeholders, and senior leadership.
• Provides third-level technical escalation for complex AV/VC issues particularly for high-profile events, executive spaces, and multi-site deployments.
• Contributes to AV/VC monitoring and alerting strategy supporting proactive identification of experience degradation across the global estate.

Requirements

• Master’s degree with a minimum of 8 years of relevant experience, or a Bachelor’s degree with at least 10 years of relevant experience, or an equivalent combination of education and experience.
• Demonstrated experience designing and implementing enterprise-scale AV/VC solutions across diverse space typologies within a large, geographically distributed organization is required.
• Demonstrated experience with Cisco AV/VC ecosystems — including Webex Devices, Control Hub, and Cisco room systems — is required.
• Demonstrated experience with Microsoft Teams Rooms design, deployment, and management — including Teams Admin Center and Microsoft Pro Portal — is required.
• Demonstrated experience producing professional AV/VC design documentation including system schematics, signal flow diagrams, and bills of materials is required.
• Demonstrated experience in executive-level presentation and communicating complex technical design decisions as compelling narratives to senior leadership is required.
• Experience with control systems programming (e.g., Crestron, AMX, Extron) and digital signal processing (DSP) configuration is strongly desired.
• Familiarity with AVoIP protocols, networked AV architecture, and AV/IT convergence principles is strongly desired.
• Experience with workspace intelligence tools — including occupancy sensors, presence detection, and room analytics platforms — is an advantage.
• Experience evaluating and managing AV/VC vendor and integrator relationships in an enterprise environment is an asset.
• Required certification: CTS-D (Certified Technology Specialist — Design), awarded by AVIXA.
• Preferred certifications: CTS (Certified Technology Specialist), Cisco Collaboration certification (e.g., CCNA Collaboration, Cisco Certified Specialist — Collaboration), Microsoft Teams Rooms certification or equivalent Microsoft collaboration credential, Audiovisual Network Professional (ANP), awarded by AVIXA.

Skills

• Enterprise AV/VC Solutions Design
• Cisco AV/VC Ecosystems
• Webex Devices
• Cisco Control Hub
• Cisco Room Systems
• Microsoft Teams Rooms Design
• Teams Admin Center
• Microsoft Pro Portal
• AV/VC Design Documentation
• System Schematics
• Signal Flow Diagrams
• Bills of Materials
• Executive-Level Presentation
• Control Systems Programming
• Crestron Programming
• AMX Programming
• Extron Programming
• Digital Signal Processing Configuration
• AVoIP Protocols
• Networked AV Architecture
• AV/IT Convergence
• Workspace Intelligence Tools
• Occupancy Sensors
• Presence Detection
• Room Analytics Platforms
• AV/VC Vendor Management
• CTS-D Certification
• Cisco Collaboration Certification
• Microsoft Teams Rooms Certification
• Audiovisual Network Professional Certification

Languages

English