Anti-Trafficking Caseworker

The Anti-Trafficking Caseworker provides trauma-informed comprehensive case management services to survivors of trafficking and other violent crimes, primarily serving immigrant survivors in Alameda County and San Francisco. The role involves connecting clients with legal, housing, health, and psychosocial services while advocating for culturally appropriate support and collaborating with community partners.

Responsibilities

• Provide trauma-informed comprehensive case management for survivors of trafficking to help them feel safe, empowered, and stable.
• Ensure acute client needs are met in a timely and culturally appropriate manner.
• Complete individualized initial assessment and safety planning, orientation to services, support, referral, and advocacy services by assessing and evaluating clients’ distinct needs.
• Assist clients with referrals and access to appropriate resources including shelter, physical and mental health services, and legal services to work towards a stable immigration status.
• Identify barriers to services and advocate for higher quality of services while developing and maintaining positive working relationships with key community stakeholders.
• Advocate for culturally and linguistically appropriate services for clients.
• Participate in outreach, including development and delivery of technical assistance and training to community-based organizations, government, and law enforcement officials, and others.
• Supervise and coordinate volunteers and interns to support service delivery, community engagement, and resource referrals.
• Ensure quality case notes and documentation, case file management and quality assurance.
• Prepare, distribute and document direct assistance requests for clients including rent, utilities and other payments.
• Maintain record of case management expenses in case file.
• Comply with all policies, procedures and protocols of the agency.
• Other related duties as assigned.

Requirements

• Two years of relevant work experience in social service, case management, human service or related fields.
• Undergraduate degree, preferred, with an emphasis in Social Work, Psychology, or an equivalent field of study preferred.
• Significant relevant work experience can replace education requirement.
• Compassion towards and understanding of unique needs of survivors of trafficking.
• Ability to maintain a positive, cooperative, and professional demeanor with clients and partner organizations.
• Ability to de-escalate stressful situations in a trauma-informed manner.
• Ability to work well in a team-oriented, multi-cultural work environment.
• Excellent oral and written communication skills, and high degree of organization related to the management of multiple clients, priorities, and projects.
• Spanish fluency required.
• Culturally sensitive skills particularly relevant to underserved communities preferred.
• Excellent organizational and case-file document management skills.
• Working knowledge of legal providers, social services, public benefits, community organizations, health care systems, and related human services in the Bay Area strongly preferred.
• Proven ability to contribute both independently and as a key team member.
• Reliable transportation and a valid driver’s license required.

Skills

• Case Management
• Social Service
• Trauma-Informed Practice
• Patient Advocacy
• Culturally Sensitive Skills
• De-escalation Techniques
• Oral Communication
• Written Communication
• Organizational Skills
• Case-File Document Management
• Knowledge of Legal Services
• Knowledge of Social Services
• Knowledge of Public Benefits
• Knowledge of Community Organizations
• Knowledge of Health Care Systems
• Teamwork in Multi-cultural Environment
• Spanish Fluency
• Transport Management

Languages

English, Spanish