National General Service Officer (NP1)

The National General Service Officer ensures effective delivery of transport, facility maintenance, and general support services by coordinating day-to-day operational activities and ensuring compliance with organizational rules, safety standards, and administrative procedures. The role supports efficient use of organizational resources through timely coordination of maintenance, logistics, contractor services, inventory control, and related administrative processes under supervision.

Responsibilities

• Coordinate and supervise day-to-day operations of transport and building maintenance activities ensuring timely and efficient service delivery
• Organize and prioritize operational activities in line with organizational needs
• Draft technical specifications, scopes of work, and cost estimates for transport- and facility-related procurements; liaise with Procurement Unit; monitor contract implementation
• Coordinate and supervise contractors and service providers to ensure quality and compliance with specifications; verify completion of services prior to certification
• Plan, implement, and monitor preventive and corrective maintenance programmes for vehicles, generators, and building systems
• Conduct regular inspections and ensure timely resolution of technical issues
• Monitor technical condition and utilization of vehicles, generators, and facility-related equipment; oversee control of spare parts, tools, and maintenance materials; ensure accurate record-keeping and adequate stock levels
• Provide guidance to mission members on proper use of vehicles and adherence to transport procedures
• Directly supervise Driver/Mechanic, Building Maintenance Assistant, Senior Driver, Drivers, Senior Cook, Handymen, and Cleaners; assign tasks and work schedules; monitor performance and attendance; conduct performance evaluations; provide guidance and on-the-job training; identify development needs; ensure compliance with procedures, safety standards, and code of conduct
• Maintain effective communication with local authorities and external stakeholders for administrative matters including Ministry of Interior, State Customs Committee, Ministry of Foreign Affairs, local insurance companies, technical inspection providers, vendors, and service providers
• Facilitate information exchange, follow-up, and cooperation; address transport-related matters such as vehicle registration, inspections, insurance claims, traffic incidents, fines and penalties
• Prepare regular reports on transport and facility operations including maintenance status, fuel consumption, and incidents
• Monitor and analyse fuel usage ensuring reconciliation between fuel records and vehicle usage logs; report discrepancies
• Ensure compliance with OSCE regulations, safety standards, and national legislation; identify risks and implement mitigation measures

Requirements

• First-level university degree in logistics, engineering, business administration, or other related field
• A minimum of two years in logistics, fleet, facility management, asset management, engineering, including experience in coordinating operational activities
• Demonstrated experience in supervising staff and managing performance, including task allocation and monitoring; strong managerial, organizational, and coordination skills, as well as good communication, analytical, and planning abilities
• Ability to work under pressure, manage competing priorities, and meet tight deadlines
• Proficiency in using Microsoft Office applications, including Excel, Word, and e-mail
• Excellent spoken and written communication skills in English, Russian and Tajik
• Possession of valid driving license (category B)
• Experience of working with ERP systems (Oracle) and Fleet Wave software is desirable
• Previous experience with international organizations is desirable
• Demonstrated gender awareness and sensitivity, and an ability to integrate a gender perspective into tasks and activities
• Ability and willingness to work as a member of team, with people of different cultural, and religious backgrounds, different gender, and diverse political views, while maintaining impartiality and objectivity

Skills

• Logistics Coordination
• Fleet Management Operations
• Facilities Management
• Asset Management
• Operational Coordination
• Staff Supervision
• Performance Management
• Task Allocation
• MS Excel
• MS Word
• Email Communication
• ERP Systems
• Oracle
• FleetWave
• Driving License Category A
• Gender Awareness
• Safety Compliance
• Inventory Management
• Contractor Coordination
• Organizational Resource Management

Languages

English, Russian, Tajik