Programme Support Officer (P)

The Programme Support Officer will provide programmatic and analytical support to ensure that the Department of Humanitarian Response and Recovery's work is implemented in line with organizational standards, donor requirements, and departmental priorities. The role involves monitoring humanitarian policy commitments, supporting policy development, providing technical guidance to field offices, and contributing to reporting and knowledge management.

Responsibilities

• Maintain an up-to-date understanding of IOM's crisis response contexts including evolving humanitarian needs, institutional policies and priorities, and ongoing operations and humanitarian policy work.
• Monitor, track and analyze IOM’s performance against global humanitarian policy commitments, ensuring timely and accurate internal and external reporting and supporting follow-up actions as required.
• Support the development, review and updating of IOM humanitarian policies and guidance by conducting background research, consolidating and analyzing inputs, contributing to drafting processes, and facilitating internal coordination and consultations.
• Provide technical and procedural guidance to Regional Offices on strategic planning, programme/project development, resource mobilization, and preparation of strategic documents ensuring alignment with IOM's Project Development & Implementation Handbook and organizational standards.
• Support capacity-building of Regional and Country Offices on the PD&I Handbook, PRIMA, and other departmental tools; contribute to maintenance and updating of IOM's deployment roster and Emergency Manual; support intra-departmental knowledge management initiatives.
• Support DHRR divisions with information management and analysis, including data extraction from PRIMA.
• Contribute to DHRR's internal and institutional reporting efforts, ensuring timely and quality submissions in line with departmental and organization-wide requirements.
• During HQ-led Institutional Scale-Up emergencies, support the Migration Emergency Coordinator in convening forums and meetings, managing communications, and performing related functions as assigned.
• Undertake duty travel as required.
• Perform other duties as assigned.

Requirements

• Master’s degree in Political or Social Sciences, Law, Human Rights, International Affairs, Migration Studies or a related field from an accredited academic institution with two years of relevant professional experience; or Bachelor's degree in the above fields with four years of relevant professional experience.
• Demonstrated knowledge of global humanitarian policy frameworks (e.g., Grand Bargain, IASC) and experience contributing to policy development, analysis, or institutional reporting against policy commitments.
• Experience in the international humanitarian field, preferably within the UN Common System or with international humanitarian organizations.
• Experience providing technical and procedural guidance to field offices on programme/project development, strategic planning, and resource mobilization.
• Experience in project formulation, administration, and evaluation, including the development of log frames, results matrices, and work plans, preferably in emergency settings; familiarity with IOM's Project Development Handbook and Emergency Manual is an asset.
• Experience drafting humanitarian strategic documents (e.g., flash appeals, crisis response plans, situation reports, briefing notes) and preparing narrative and institutional reports.
• Experience in information management and data analysis using project management information systems (PRIMA an asset).
• Experience in emergency response settings or support to HQ-led scale-up responses is an asset.
• Good level of computer literacy, including database applications and project information management system such as PRIMA.
• Good oral and written communication skills.
• Prioritization and multitasking, balancing routine reporting, on-demand requests.
• Institutional and donor reporting, including familiarity with frameworks like IATI, SRF, and similar transparency/results mechanisms.
• Fluency in English (oral and written) is required; working knowledge of French and/or Spanish is an advantage.

Skills

• Humanitarian Policy Frameworks
• Policy Development
• Institutional Reporting
• International Humanitarian Experience
• Programme Development Guidance
• Strategic Planning
• Resource Mobilization
• Project Formulation
• Project Administration
• Project Evaluation
• Log-Frame Development
• Results Matrix Development
• Workplan Development
• Humanitarian Strategic Documents
• Narrative Reporting
• Information Management
• Data Analysis
• Project Management Information Systems
• PRIMA
• Emergency Response
• Database Applications Knowledge
• Donor Reporting
• IATI Framework
• SRF Framework
• Computer Literacy

Languages

English, French, Spanish