Donor & Client Support Coordinator II

The Donor & Client Support Coordinator II supports daily operations related to biologic product deviation notifications, product investigations, and donor record management to ensure accurate and timely completion of tasks. The role involves coordination of suspect product identification, control, and retrieval, as well as assisting with donor reentry and reinstatement.

Responsibilities

• Assist coordinating the daily operations, including biologic product deviation notifications and addressing concerns, to ensure tasks are completed accurately and in a timely manner.
• Supports the timely management of product level investigation under ARC inventory.
• Coordinate the identification, control, notification and retrieval of suspect products.
• Identify suspect products by reviewing donor deferral records.
• Perform retrieval activities related to product complaints including bacterial detection cases.
• May correct, update and verify changes in donor records to ensure appropriate entry and confidential handling of data.
• May assist with donor reentry and reinstatement.

Requirements

• High School diploma or equivalent required.
• Associate’s/Bachelor’s degree in a science or health care field is preferred.
• Minimum 3 years of related experience in blood banking/collections, laboratory testing, medical records, auditing, quality review or equivalent combination of education and related experience required.
• Ability to work on a team.
• Ability to read, write and verbally communicate at the high school to college level is required.
• Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required.
• Bilingual is helpful.

Skills

• Blood Banking
• Laboratory Testing
• Health Records Management
• Quality Review
• Auditing
• Donor Record Management
• Product Deviation Notification
• Product Investigation
• Donor Reentry Coordination
• Microsoft Office Suite
• Windows Environment

Languages

English