Refugee Support Coordinator

The Refugee Support Coordinator supports Palestine refugees from Syria in Cairo by guiding them through registration processes, coordinating assistance and services, and liaising with various partners and stakeholders to ensure effective support and protection. The role involves monitoring political and social developments affecting refugees, managing referrals, and maintaining accurate records and reports.

Responsibilities

• In coordination with the Palestinian Embassy in Cairo and the Relief and Social Services Department, receives Palestine refugees from Syria (PRS), guides and assists them on the on-line registration process (documentation required, creation of their e-account and downloading Family Registration Card), informing and supporting them on the available assistance and services they are eligible for while in Egypt, as well as coordinates with relevant departments and service providers to respond to their needs or address their complaints as feasible.
• Stays abreast of political, social, economic and cultural developments in Egypt / the region that have an impact on the protracted refugee situations protection environment in Egypt and brings important developments to the attention of the supervisor for further consultation with the Protection and Legal Departments as appropriate.
• In close coordination with the External Relations and Communication Department (ERCD) staff and UNHCR, supports implementation of ongoing assistance agreement(s) and undertakes close monitoring of their implementation with a view to ensuring continuity.
• Acts as a focal point, and proactively follows up, with various partners including IOM, UNCHR, WFP, ERC, the Palestinian Embassy and other stakeholders to ensure coordination of their support and timely responses to enquiries.
• Participates in relevant interagency groupings and identifies services providers to ensure that PRS are included in policy discussions and to enhance assistance opportunities.
• Provides input to relevant studies, questionnaires and reports in close coordination with relevant HQ departments; draft correspondence to relevant stakeholders with a view to addressing vulnerabilities.
• Follows up with other Departments and stakeholders and prepares statistics and figures, and reports for internal and external use.
• Keeps a detailed record of PRS received, their various issues and assistance/referral provided and assists the supervisor in the provision of disaggregated data on PoCs and their issues as needed; maintains accurate records and files for further follow up.
• Maintains and expands a network of service providers to ensure an effective referral mechanism and timely support for the target group in response to their evolving needs.
• Manages the office hotline to respond to inquiries and ensure timely dissemination of accurate information through SMS, WhatsApp and other relevant communication channels, logging new requests for assistance and coordinating referrals to trusted partners where relevant, maintaining accurate and disaggregated referral records and monitoring protection-related trends and developments.

Requirements

• A university degree from an accredited educational institution in refugee affairs, law, public or international relations or related fields.
• At least five years’ experience of working with refugees, vulnerable migrants or people with complex needs is required.
• Experience in law or public affairs, including experience in a multicultural environment is required.
• Experience in inter-Agency coordination and cooperation is required.
• Experience and proficiency in operating personal computers and standard software applications used by the Agency such as Office 365 and other tools is required.
• Familiarity with the UN system and Middle East and the Palestine refugee issue is desirable.
• Understanding of the challenges faced by refugees in Egypt is desirable.
• Are you currently residing in Duty station. Please specify your current location is required.
• Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not.

Skills

• Refugee Affairs
• Inter-agency Coordination
• Multicultural Environment Experience
• Refugee Protection Principles
• Registration Process Management
• Stakeholder Liaison
• Case Management
• Report Writing
• Political and Social Monitoring
• Vulnerable Migrant Support
• Law and Public Affairs
• MS Office 365
• Standard Software Applications
• UN System Familiarity
• Records Keeping

Languages

English, Arabic