Senior Technician (Digital Communication Services)

The Senior Technician (Digital Communication Services) will join the NATO Communications and Information Agency in Izmir, Turkey, to support the transformation of IT services for NATO's Digital Endeavour. The role involves designing, implementing, and maintaining network architecture, managing AV infrastructure for digital meetings and events, and providing excellent customer service.

Responsibilities

• Follow standard approaches and established design patterns to create new designs for simple systems or system components.
• Identify and resolve minor design issues.
• Specify the technical configurations and components required for a small network or a network segment in a more complex infrastructure.
• Follow organisational architectures and standards.
• Define the software modules needed for an integration build and produce a build definition for each generation of the software.
• Accept completed software modules, ensuring that they meet defined criteria.
• Produce software builds from software source code for loading onto target hardware.
• Carry out agreed network maintenance tasks and specified operational configuration of network components.
• Establish and diagnose network problems/faults using the required troubleshooting methodology and tools.
• Set up and manage the AV infrastructure for digital meetings and events; from AV equipment to streaming and recording.
• Write, plan and execute a full AV implementation plan in alignment with customers, providing excellent customer service and communication.

Requirements

• Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience.
• At least 2 years hands-on experience with the designing, implementing, and maintaining the core network architecture for large organizations.
• Experience configuring, troubleshooting and optimizing routers, switches, firewalls, and other hardware/software networking elements.
• Adequate communication and interpersonal skills.
• Good analytical skills and problem-solving attitude.
• Fluency in English, both written and spoken.

Skills

• Network Architecture
• Network Implementation
• Network Infrastructure Maintenance
• Router Configuration
• Switch configuration
• Firewall setup
• Network Troubleshooting
• Network Optimization
• Audio Visual Infrastructure Management
• Customer Service
• Analytical Skills
• Problem Solving

Languages

English