Digital Transformation Coordinator

The Digital Transformation Coordinator will lead the implementation and development of digital legal aid platforms in Libya, coordinating with global and local teams to enhance NRC's digital transformation initiatives. The role involves managing digital content, supporting training, overseeing marketing, and ensuring compliance with NRC policies, particularly in relation to data protection and safe programming principles.

Responsibilities

• Oversee the ICLA Libya Digital transformation initiatives.
• Lead the implementation of DaliLy (Libya Kobli Platform), the ICLA digital platform pilot and its further development and roll out.
• Engage with relevant NRC staff at global, regional, national and field level in the project to ensure participation and continuous feedback.
• Coordinate legal content management, development, update and publication for the digital platform.
• Coordinate the development and roll out of the user portal and the legal case management component with field teams (as applicable).
• Support the transition from current ICLA database to legal case management platform (as applicable).
• Coordinate training opportunities for ICLA staff and users of the digital tools.
• Build adequate technical capacity for a sustainable use of digital modalities for legal services provision.
• Oversee marketing approaches for DaliLy advertisement.
• Ensure proper reporting of outputs and outcomes related to the use of information platform and other digital features as applicable.
• Support NRC in monitoring and evaluating the use of digital modalities.
• Coordinate activities closely with the Global ICLA Digital advisers to report on progress and ensure alignment of policies.
• Share experience and lessons learned with other country offices in collaboration with Global ICLA Digital Adviser and the ICLA Specialist.
• Ensure compliance with and adherence to NRC policies and procedures, especially in relation to data protection.
• Contribute to the identification of possible collaboration opportunities with other actors (humanitarian, private sector, academia, donors), representing NRC in relevant forums and leading promotion initiatives linked to the project.
• Provide regular progress reports to the line manager and related senior management at CO and global level.
• Ensure all digital transformation solution abide with Safe and Inclusive Programming (SIP) principles, as per the Digital ICLA Safe and Inclusive programming Guide.
• Any other tasks as delegated by the line managers.

Requirements

• University degree in Information Technology, Marketing, Digital Communications, or related field.
• Proven experience in managing digital communication, marketing, or engagement projects in complex contexts.
• Experience working with content management systems (CMS) and digital engagement tools.
• Demonstrated ability to design and deliver multimedia content (e.g., videos, infographics, blogs) and lead digital marketing campaigns.
• Familiarity with monitoring, evaluation, and learning processes.
• Fluent in English and Arabic.
• Knowledge of the Libyan context.
• Strong understanding of humanitarian or legal aid programmes.
• Experience working in INGOs is an asset.
• Knowledge of cloud and SaaS solutions, particularly CRM's such as Salesforce and MS Dynamics is an asset.
• Understanding and experience in conducting and applying human-centered design processes, using Design Thinking methodologies for the development of solutions, working in collaboration with teams, relevant entities and project participants.
• Previous experience in working in complex and volatile contexts.

Skills

• Digital Communication Management
• Digital Campaigns
• Content Management Systems
• Digital Engagement
• Multimedia Content Design
• Monitoring and Evaluation
• Humanitarian Programmes Knowledge
• Legal Aid Programmes Knowledge
• Cloud Solutions
• SaaS Solutions
• Salesforce
• MS Dynamics
• Human Centered Design
• Design Thinking
• Digital Transformation
• Data Protection Compliance
• Safe Programming Principles
• Project Coordination in Complex Contexts

Languages

English, Arabic