General Support - Digital Trainer

The Digital Learning Trainer will facilitate ICT skills training including Microsoft productivity software, ICDL, and online collaboration tools. The role includes providing technical support, maintaining ICT equipment, and supporting trainees' transition into digital employment opportunities with a focus on freelancing, work readiness, and emerging technologies such as AI.

Responsibilities

• Participate in mobilization and enrolment of digital learners
• Prepare training manuals with the digital team
• Establish and maintain the digital training database
• Keep inventory of all ICT equipment under supervision
• Support needs assessment and propose improvements for digital learning and online jobs for youth
• Prepare weekly, monthly and quarterly plans and share with supervisor
• Integrate digital livelihoods pathways into program design including transition plans from training to employment
• Continuously update training content to reflect market demand including emerging technologies such as AI
• Supervise community based Digital skills Trainers attached to the center
• Develop and submit weekly/monthly project updates including learners’ attendance
• Track and report on key outcome indicators including job placement and freelancing engagement
• Maintain a tracer system to follow up on graduates’ employment status
• Conduct training sessions focused on enhancing digital literacy and learning skills
• Plan and implement active learning related to syllabus
• Formulate scheme of work, lesson plans, and record units covered
• Continuously evaluate students, maintain performance and provide feedback
• Provide IT support in the IT lab center
• Work with stakeholders in delivering various Digital Skills to learners
• Facilitate structured mentorship and coaching to support graduates transitioning into digital employment
• Facilitate linkages between trainees and potential employers including BPOs and digital service providers
• Support formation and strengthening of peer learning groups or digital freelancer cohorts

Requirements

• Diploma/Higher Diploma or Degree in IT, BBIT, Computer science or related field of study is required
• Two-year previous experience in teaching youth in a school/college / Vocational training institution setting
• Excellent skills in written and spoken English
• Experience in working with underprivileged youth
• A good team player with high degree of initiative, flexibility and tolerance
• Ability to tolerate diverse cultural, educational and religious diversity in the workplace
• Support online collaboration, user support, software and hardware maintenance
• Fluent in English
• Fluent in Somali

Skills

• IT Training
• Microsoft Office Suite
• ICDL
• Collaboration Tools
• Technical Support
• Hardware Maintenance
• Software Maintenance
• Teaching Youth
• Vocational Education
• Digital Literacy
• Work Readiness Training
• Freelancing Skills
• AI Technologies
• User Support Management
• English Language Proficiency
• Cultural Awareness

Languages

English, Somali