Senior Digital Innovation & AI Solution Expert Lead

The Senior Digital Innovation & AI Solution Expert Lead will provide strategic leadership in the design, governance, scaling and continuous improvement of UN-Habitat’s digital ecosystem supporting engagement with Member States, partners and stakeholders across corporate events, outreach activities and institutional processes. The role involves leading the evolution and integration of digital platforms including websites, event management systems, and AI-enabled capabilities to enhance stakeholder engagement and operational efficiency.

Responsibilities

• Lead the strategic evolution, governance and continuous improvement of UN-Habitat digital platforms, including the corporate website, WUF web ecosystem and related stakeholder engagement platforms.
• Ensure interoperability and seamless integration across the UN-Habitat digital ecosystem including the corporate website, WUF website, Urban October Website, GEMS, MIND, UN-Habitat App, including archiving of past WUF sessions.
• Lead and coordinate multiple multidisciplinary teams of consultants, developers, designers and technical specialists, ensuring alignment with organizational priorities, delivery roadmaps, budgets and stakeholder expectations.
• Define product requirements, implementation roadmaps and digital service improvements across UN-Habitat web platforms and event management systems.
• Incorporate inclusive and accessible web design standards across the corporate website, GEMS, and WUF website to ensure accessibility for Persons with Disabilities.
• Collaborate with team members on iterative development of GEMS v3.0, MIND v2.0, and other digital tools, including moderation processes, automated email alerts, and event management services.
• Own the product vision, roadmap prioritization and stakeholder engagement processes for UN-Habitat digital products and services.
• Identify opportunities for digital transformation and AI adoption across business processes, Member states, partners, stakeholder engagement workflows and event management operations.
• Collaborate with the ICT Unit on development of a tailor-made UN-Habitat App.
• Monitor, maintain, and implement security patches, software updates, and new features across all platforms in collaboration with UN-Habitat ICTS and OICTS teams.
• Take part in technical reviews and testing processes, providing troubleshooting and quick problem-solving support.
• Provide training to UN-Habitat content focal points, external partners on GEMS features, and moderators on back-end functions.
• Contribute technical expertise and thought leadership through workshops, demonstrations, knowledge-sharing sessions and presentations related to UN-Habitat digital platforms and innovation initiatives.
• Lead the identification, evaluation, governance and deployment of AI-enabled capabilities across UN-Habitat digital products, ensuring alignment with organizational priorities, security requirements and operational needs.
• Create and update user guides, tutorials, and moderation guides for all applications as required.

Requirements

• A Master’s degree (or equivalent) in Computer Science, Engineering, or a related field is required.
• A Bachelor’s degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
• Minimum of 7 years of proven experience in web development, User Experience (UX) design, web best practices, responsive design and digital strategy.
• Experience in innovative technical leadership by performing and/or overseeing the planning, development, and multi-project management is required.
• Technical experience in HTML, CSS, JavaScript, jQuery, and PHP.
• Experience with Figma, Adobe XD or other prototyping tools.
• Working experience in Git version control and the command line is required.
• Proven experience in Drupal is required.
• Fluency in English is required.

Skills

• Website Development
• User Experience Design
• Responsive Web Design
• Digital Strategy Design
• Technical Leadership
• Multi-Project Management
• HTML
• CSS
• JavaScript
• JQuery
• PHP
• Figma
• Adobe XD
• Prototyping Tools
• Git Versioning
• Command Line
• Drupal

Languages

English