Digital Programme Development Manager Sudan

The Digital Programme Development Manager leads NRC Sudan's digital technology-enabled programming unit, enhancing communications, connectivity, and e-cash assistance for conflict-affected populations. The role involves strategy development, programme management, coordination with partners, and capacity building to integrate digital tools across humanitarian efforts.

Responsibilities

• Ensure compliance and adherence to NRC regional and country strategies, Head Office strategic priorities, policies, core competencies tools, handbooks and guidelines, including Safe and Inclusive Programming
• Support the institutionalisation of digital technology-enabled programming in NRC Sudan and uphold the implementation of quality information management
• Develop the Digital programme strategy, guidelines, technical SOPs, training materials, and results frameworks
• Lead in designing and refining the digital technology delivery approach most appropriate to the Sudan context
• Design and draft programme concepts, proposals, and budgets
• Coordinate the timely preparation of quality digital tech-based programming reports
• Coordinate and manage Digital project implementation in line with proposals, strategies, and donor requirements
• Work closely with the M&E team on accountability, complaints and feedback mechanism, monitoring and evaluation plan, and adapted tools and processes
• Line management and capacity building of Digital programme staff
• Promote the rights of IDPs, refugees, and returnees in line with the advocacy strategy
• Strengthen strategic frameworks integrating digital tech-enabled approaches with other sectors
• Identify opportunities for creative, innovative, and integrated digital programming
• Develop and implement improved connectivity/access to data programme
• Explore new digitalisation initiatives or support digital operations in other NRC Sudan programmes
• Provide strategic planning, policy development, and oversight of ICT integration into Sudan Mission projects
• Manage overall budget for digital portfolio and ensure appropriate burn-rates
• Oversee roll-out and operations of NRC ‘CORE’ programme beneficiary database and alternative case management platforms
• Support pilot mobile money, digitalising ICLA and Camp Management case management, and digital cash registration and e-vouchers
• Develop partnerships with mobile network operators and digital service providers
• Support coordination and advocacy for digitalisation of humanitarian response in Sudan
• Contribute to data protection and responsibility initiatives and processes
• Deliver guidance and training on Digital Development Principles and Data Management, Privacy and Security standards
• Work closely with M&E team to develop theory of change and macro log frames
• Document good practice and lessons learned for learning and donor sharing
• Monitor digital-based programming scale and scope across Core Competencies
• Represent NRC Sudan in relevant working groups and support advisory and advocacy efforts
• Liaise and coordinate with UN, I/NGO partners, local authorities, and beneficiaries
• Identify and build strategic relations with partners for implementation, research, and resource mobilisation

Requirements

• Bachelor’s degree in Information Technology, Information Management, or Computer Science
• At least six years in humanitarian mobile money, information management, data science programming, including three years’ experience in a project management position
• Previous working experience in implementing digital and technology-enabled programming in emergency programme cycle (e.g. with mobile money ecosystems)
• Experience working with the private sector, government or non-profit programs in designing and delivering innovative ICT/digital/technological solutions for development and humanitarian programmes
• Familiarity with Design approaches and methods, including Service Design, Design Thinking, Human-Centred Design
• Documented results related to the position’s responsibilities and knowledge about own leadership skills/profile
• Fluency in English, both written and verbal
• Familiarity with the political and humanitarian context in Africa
• Experience in or working with mobile network operators or AI chatbots, preferable
• Experience working with and understanding software such as Red Rose, LMMS, MasterCard Aid Network, ODK or other form builders and familiarity with Digital Communication Cloud Based tools such as Twilio, and Telerivet
• Knowledge of CRMs, communication API, etc.
• Proficiency in facilitating participatory discussions, learning workshops, and capacity-building activities

Skills

• Humanitarian Mobile Money
• Information Management
• Data Science Programming
• Project Management
• Digital Programming Implementation
• Emergency Programme Cycle
• ICT Solutions Design
• Digital Solution Delivery
• Service Design
• Design Thinking
• Human Centered Design
• Mobile Network Operator Collaboration
• AI Chatbot Integration
• Red Rose Software
• LMMS Software
• MasterCard Aid Network
• ODK Form Building
• Twilio
• Telerivet
• CRM Knowledge
• Communication API
• Participatory Facilitation
• Learning Workshop Facilitation
• Capacity Building

Languages

English