Blood Collection Staff – Customer Service

The Blood Collection Staff – Customer Service position involves assisting with every step of the blood collection process, including setting up equipment, creating a welcoming environment for donors, and following safety procedures. Paid phlebotomy training is provided, with opportunities to grow healthcare skills within the American Red Cross.

Responsibilities

• Utilize healthcare and/or customer service skills to assist with every step of the blood collection process.
• Collaborate with team members to transport and set up equipment at collection sites in local communities.
• Create a welcoming and comfortable environment for volunteer donors.
• Follow all safety procedures while collecting lifesaving blood donations.
• Drive Red Cross vehicles and work with the team to set up and tear down equipment at donation sites.
• Work variable schedules including early mornings, late nights, weekends, and holidays, with possible overnight travel.

Requirements

• High school diploma or equivalent is required.
• Customer service experience and effective verbal communication skills are required.
• A current, valid driver's license with a good driving record is required.
• Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required.
• Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.
• Basic computer skills are required.
• Must be proficient with Microsoft office applications.
• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.) is a competitive advantage.
• Prior leadership experience is a competitive advantage.

Skills

• Customer Service
• Verbal Communication
• Valid Driver's License
• Manual Dexterity
• Physical Stamina
• Basic Computer Knowledge
• Microsoft Office Suite
• Phlebotomy
• Healthcare Experience
• Equipment Setup
• Safety Procedures

Languages

English