SAF(Service to the Armed Forces) Specialist, Non-Mobile

The SAF Specialist manages and administers American Red Cross services to meet the needs of U.S. military members, veterans, and their families in accordance with Red Cross policies. The role includes managing volunteers and coordinating programs such as International Humanitarian Law, Youth Action Campaign, and Restoring Family Links within their jurisdiction.

Responsibilities

• Manage and administer delivery of American Red Cross services to U.S. military members, veterans, and their families.
• Facilitate emergency communication messages and related support services to military members and families.
• Coordinate and conduct follow-up services with clients ensuring documentation.
• Maintain operational awareness by updating rosters, unit contacts, and case logs.
• Support contingency operations during high-volume events and serve as local liaison for Hero Care casework.
• Monitor service delivery outcomes and ensure accurate documentation and reporting.
• Identify trends, assess service needs, and recommend program improvements.
• Collaborate with leadership on deployment feedback, staff mentorship, and onboarding support.
• Assist with travel coordination, logistics, and reporting for mobile deployments.
• Build relationships with military leadership, command staff, and installation partners.
• Conduct outreach through briefings, education sessions, presentations, and engagements.
• Increase Red Cross visibility using Armed Forces Network, base bulletins, social media, and marketing channels.
• Represent Red Cross at official functions, ceremonies, and community events.
• Manage volunteer engagement cycle including recruitment, onboarding, training, supervision, recognition, and offboarding.
• Recruit and mentor leadership volunteers supporting various Red Cross programs.
• Utilize Volunteer Connection platform for volunteer management.
• Promote a positive, inclusive volunteer environment aligned with Red Cross values.
• Ensure consistent and high-quality delivery of Red Cross programs to service members, veterans, and families.
• Supervise volunteer service delivery teams for program impact and mission alignment.
• Coordinate educational briefings, community workshops, and special events supporting SAF/IS objectives.
• Provide family support services including wellness check-ins, emergency communications, and referrals.
• Promote and implement International Services programs within the local community.

Requirements

• Bachelor’s degree in business or public administration, human resources management, community organization, social or health sciences, or related field is required; or related equivalent experience.
• A minimum of five years related experience in program management or related field is required.
• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).
• Requires strong computer skills.
• Public speaking skills and the ability to communicate effectively verbally and in writing are required.
• Must have strong interpersonal skills and the ability to work well in an individual or team environment.
• The ability to balance multiple priorities is essential.
• Familiarity with military culture, regulations and protocol is strongly desired.
• Experience with American Red Cross programs and services is strongly desired.

Skills

• Programme Management
• Volunteer Management
• Public Speaking
• Verbal Communication
• Written Communication
• Interpersonal Skills
• Military Culture Familiarity
• American Red Cross Programs
• Computer Skills
• Multi-tasking Skills
• International Humanitarian Law
• Youth Training Coordination
• Restoring Family Links

Languages

English