Senior Volunteer Engagement Specialist

The Senior Volunteer Engagement Specialist implements and executes volunteer programs and services to enhance volunteer engagement. The role involves assisting with volunteer screenings, referrals, placement, and providing support and leadership guidance to volunteers in Central California counties.

Responsibilities

• Contribute input and serve as a resource for volunteer engagement best practices.
• Review volunteer satisfaction data and work with operational teams to develop engagement and retention strategies to improve volunteer satisfaction.
• Participate in the implementation, execution and monitoring of the volunteer engagement and retention strategy including interaction with the volunteer community.
• Participate in the development of a thorough volunteer needs assessment for assigned area and meet with stakeholders to ensure alignment of goals to volunteer needs.
• Participate in the development and implementation of a comprehensive onboarding program for each volunteer position.
• Support the volunteer training plan and may serve as a Facilitator for all volunteer training coursework.
• Provide guidance on volunteer programs, tools and resources and support volunteer trainers ensuring training is thorough and documented.
• Facilitate formal and informal recognition efforts and events to promote community and honor the volunteer experience and contributions.
• Assist in identifying partnerships, screening, and referring prospective volunteers.
• Schedule volunteers and assist with efforts to ensure a strong fill rate.
• Serve as a liaison to internal and external partners to ensure all volunteer requests are timely and complete.

Requirements

• Bachelor's degree required.
• Minimum of 3 years of related experience.
• Ability to work on a team.
• Excellent oral and written communication skills.
• Strong interpersonal and presentation skills.
• Good organizational skills, attention to detail and the ability to handle multiple and continuously evolving priorities effectively.
• Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook.
• Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
• Knowledge of volunteer programs and policies preferred.
• Ability to travel to field offices and events.
• Physical requirements include ability to use a personal computer, applicable software, and office equipment for sustained periods of time, sitting for long periods, driving a vehicle, and working under challenging conditions.

Skills

• Volunteer Management
• Volunteer Screening
• Volunteer Placement
• Volunteer Support
• Program Implementation
• Teamwork
• Oral Communication
• Written Communication
• Presentation Skills
• Organizational Skills
• Attention to Detail
• Priority Management
• Microsoft Office Suite
• Word
• Excel
• Power Point
• Outlook
• Group Dynamics
• Customer Maintenance Techniques
• Negotiation Skills
• Travel readiness

Languages

English