Protection Assistant - PCM

The Protection Assistant - PCM supports the implementation of general protection case management activities in line with international standards and DRC guidelines. The role involves identification, assessment, planning, intervention, follow-up, and conducting satisfaction surveys to support vulnerable beneficiaries in Sanja, Ethiopia.

Responsibilities

• Implement assigned general protection case management activities in line with international standards, best practices and DRC protection monitoring guidelines.
• Identify and receive referrals for individuals facing protection risks and provide tailored protection case management, maintaining strict protocols for safety, confidentiality and consent.
• Conduct intake interviews and open cases if vulnerability criteria are met.
• Carry out comprehensive protection risk assessments considering psychosocial well-being and protection factors.
• Develop tailored case or safety plans with survivors based on assessments.
• Seek support for complex cases and participate in debriefing sessions.
• Work with community structures and partner organizations, maintaining frequent contact with beneficiary communities.
• Assist in establishing integrated protection case management centers with socially and culturally relevant services.
• Follow-up case management activities and provide regular reports to supervisors.
• Conduct referrals to service providers and recommend case closure based on beneficiary improvement.
• Support protection monitoring team in monitoring protection trends and recommending activities.
• Ensure ethical and statistically sound data collection, analysis and reporting.
• Ensure proper documentation of all cases including assessments and case studies.
• Carry out additional protection activities as assigned.
• Maintain and update case management database and trackers.
• Enter client data into DRC Case Management IM system or excel forms timely.
• Participate in supervision sessions and internal case conferences, team meetings, training and workshops.

Requirements

• University degree in social work, social science, law or other relevant field from a recognized institution.
• Minimum of 1 year experience in an entry to mid-level position in humanitarian protection or relevant social service field.
• Experience in Somali region is strongly preferred.
• Experience in direct implementation of Community-Based protection activities.
• Proven record of community engagement and consultation, such as assessments, trainings, workshops, or awareness sessions.
• Technical understanding of core protection concepts, prevention and response strategies in line with best practices and ethical data collection and data protection protocols.
• Experience in identifying and responding to needs of particular vulnerable individuals of people of concern based on protection risks, age, gender, and diversity analysis, and/or other criteria.
• Strong planning, organizational, analytical and problem-solving skills with the ability to work both independently and within a team.
• Integrity, strong work ethic, and ability to consistently meet deadlines under pressure.
• Commitment to learning and implementing organizational policies and procedures.
• Full proficiency in Microsoft Office, including Word and Excel; proficiency in Kobo and other data collection/analysis tools desirable.
• Good proficiency in written and spoken English, and Amharic.

Skills

• Community-Based Protection
• Protection Case Management
• Humanitarian Protection
• Community Engagement
• Needs Assessment
• Protection Risk Assessment
• Age Gender Diversity Analysis
• Data Collection Protocols
• Data Protection
• Training Facilitation
• Workshop Facilitation
• Awareness Session Delivery
• Planning and Organization
• Analytical Skills
• Problem Solving
• MS Word
• MS Excel
• Kobo
• Social Work
• Social Science Research
• Law Knowledge

Languages

English, Amharic