Volunteer Specialist

The Volunteer Specialist is responsible for collaborating with IRC staff to determine volunteer, intern, mentor, and AmeriCorps needs. The Specialist will recruit, screen, train, and supervise recruited volunteers, interns, and mentors; provide ongoing support and guidance; and manage volunteer information in a central database system. The role also assists with community engagement efforts including facilitating in-kind donations and preparing outreach materials.

Responsibilities

• Ensure the IRC maintains an active, effective, professionally managed intern and volunteer program.
• Liaise actively with program managers and other staff members on intern/volunteer opportunities for their respective programs.
• Organize three recruitment cycles (fall, spring, summer) and manage office-wide application and interview process.
• Oversee onboarding and exit process for all interns and volunteers including processing background checks, setting up and closing IRC accounts, leading general orientation sessions, and ongoing supervision.
• Maintain relationships with all universities in the area and keep volunteer/intern recruitment platforms up to date.
• Coordinate with staff to determine volunteer needs and assist with assignment description development.
• Conduct outreach activities to attract new volunteers, recruit and interview candidates.
• Conduct regular information sessions for potential volunteers, interns, and mentors.
• Maintain regular communication with volunteers and act as a liaison between IRC staff and volunteers.
• Maintain an active list of volunteers; enter case notes and records in Salesforce database; manage timesheets and timesheet entries each month.
• Solicit opportunities to speak publicly about the work of IRC and actively recruit community involvement.
• Participate in Volunteer Coordination Communities of Practice and other HQ trainings as necessary.
• Conduct recognition and appreciation events for volunteers and interns.
• Collaborate with Community Relations Manager to create content and outreach materials.
• Aid Community Relations Manager with events, fundraisers, and community engagement as needed.
• Support in facilitating in-kind donations from volunteers, community groups, and donors.
• Represent IRC at local meetings, seminars, forums, and other community outreach opportunities as needed.
• Conduct outreach, networking activities, and other advertising to recruit and educate potential donors, interns, volunteers, and partners as needed.
• Assist in managing shared mailboxes, social media pages, and other external-facing communication.
• Organize and lead info session webinars to provide an overview to potential volunteers of all current volunteer opportunities.
• Update and develop resources to manage intern and volunteer lifecycle.
• Supervise community engagement interns or other volunteers as needed.
• Other tasks and projects as assigned.

Requirements

• Minimum of 1-2 years of related experience.
• Proven ability to contribute both independently and as a key team member.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Ability to prioritize and juggle multiple tasks simultaneously in a fast-paced environment.
• Well organized with attention to detail.
• Ability to work effectively in a multicultural setting.
• Self-direction and initiative, when needed, to take the lead and to follow through to completion.
• Bachelor’s degree from an accredited university or college preferred.
• Fluent in English, both spoken and written.
• Must have a valid driver’s license with legally required insurance as position may require using own transportation within the service delivery area.

Skills

• Volunteer Recruitment
• Volunteer Screening
• Volunteer Training
• Volunteer Supervision
• Volunteer Database Management
• Community Engagement
• In-kind Donations Management
• Outreach Material Development
• MS Word
• MS Excel
• Microsoft Outlook
• Time Management
• Multitasking
• Problem Solving
• Multicultural Work Environment
• Self-direction
• Team Collaboration

Languages

English