Walk-in Case Management Services Intern (Spring 2027)

The Walk-in Case Management Services Intern will assist the IRC's walk-in team with daily activities to support refugees, asylees, and other humanitarian immigrants in Baltimore. The intern will help clients navigate services such as activating EBT cards, applying for Social Security cards, and coordinating transportation to appointments.

Responsibilities

• Assist clients remotely or in-person with key services such as activating EBT cards for food stamps, applying for Social Security cards, or obtaining Maryland ID cards.
• Assist clients to coordinate transportation to medical and other required appointments.
• Conduct remote, office, home or community-based orientation sessions on topics such as opening bank accounts, using EBT cards at grocery stores, or using public transportation throughout Baltimore.
• Assist with service documentation through case-notes and case file maintenance.
• Perform other duties as assigned.

Requirements

• Prior experience and interest working with refugees and immigrants preferred.
• Prior experience and interest in case management or social work preferred.
• Ability to work independently and as a team member in a fast-paced and global environment.
• Flexible and reliable, with outstanding attention to detail.
• Strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office applications (Word, Excel, Outlook) and web-based applications (databases, Box).
• Fluency in English required.
• Bilingual ability in one of the predominant languages of the local client base is desired.
• Valid driver’s license, reliable access to a vehicle with current insurance and the ability to travel regularly throughout Baltimore preferred.

Skills

• Refugee Support
• Immigrant Services
• Case Management
• Social Work
• MS Word
• MS Excel
• Microsoft Outlook
• Database Management
• Box
• Client Navigation
• Transportation Coordination
• Problem Solving
• Attention to Detail
• Independent Work
• Teamwork

Languages

English