Volunteer Coordinator

The Volunteer Coordinator is responsible for collaborating with IRC staff to determine volunteer, intern, mentor, and AmeriCorps needs. The coordinator will recruit, screen, train, and supervise recruited volunteers, interns, and mentors; provide on-going support and guidance; and manage volunteer information in a central database system. The coordinator will develop trauma-informed training materials to best prepare volunteers, interns, and others for their work with refugees, asylees and victims of human trafficking.

Responsibilities

• Ensure the IRC maintains an active, effective, professionally managed intern and volunteer program.
• Liaise actively with program managers and other staff members on intern/volunteer opportunities for their respective programs.
• Ensure assignment descriptions align with staff and client needs and are consistently formatted and posted.
• Organize three recruitment cycles (fall, spring, summer) and manage office-wide application and interview process.
• Oversee onboarding and exit process for all interns, including processing background checks, setting up and closing IRC accounts, leading general orientation sessions, and managing other situations as needed.
• Maintain relationships with all universities in the area.
• Conduct outreach for the Family Mentor Program as needed, including meeting with individuals and community and faith-based organizations.
• Maintain strong referral relationships with all IRC staff and develop family profiles based on referrals.
• Recruit, screen, and match family mentors to support refugees and asylees.
• Update training materials for new mentors and resources to share with mentors.
• Provide ongoing training and support to mentors and troubleshoot any issues that arise.
• Coordinate monthly group sessions with mentors and mentee clients, and 1-2 mentor appreciation events per year.
• Conduct exit interviews and surveys with program participants.
• Coordinate with staff to determine volunteer needs and assist with assignment description development.
• Conduct outreach activities to attract new volunteers; recruit and interview candidates.
• Conduct regular information sessions for potential volunteers, interns, and mentors.
• Conduct orientation sessions, training, and ongoing supervision for all accepted volunteers.
• Maintain regular communication and act as a liaison between IRC staff and volunteers.
• Maintain volunteer files; enter case notes and records in database; manage timesheets and timesheet entries each month.
• Solicit opportunities to speak publicly about the work of IRC and actively recruit community involvement.
• Actively participate in the Volunteer Coordination Communities of Practice.
• Conduct recognition events for volunteers and interns.
• Represent IRC at local meetings, seminars, forums, and other community outreach opportunities as needed.
• Conduct outreach, networking activities, and other advertising to recruit and educate potential donors, interns, volunteers, and partners as needed.
• Assist in managing shared mailboxes, Facebook page, and other external-facing communication.
• Organize and lead info session webinars to provide an overview to potential volunteers of all current volunteer opportunities.
• Maintain individual files on all interns and volunteers, record and report all intern/volunteer time, and keep accurate electronic records.
• Coordinate with colleague(s) to ensure volunteer processing and documentation is tracked.
• Update and develop resources to manage intern and volunteer lifecycle.
• Supervise community engagement interns or other volunteers as needed.
• Other tasks and projects as assigned.

Requirements

• Bachelor’s degree from an accredited university or college preferred.
• Minimum of 3 years of related experience.
• Proven ability to contribute both independently and as a key team member.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Ability to prioritize and to juggle multiple tasks simultaneously in a fast-paced environment.
• Well organized with attention to detail.
• Ability to work effectively in a multi-cultural setting.
• Self-direction and initiative, when needed, to take the lead and to follow through to completion.
• Fluent in English, both spoken and written.
• Must have a valid driver’s license with legally required insurance. Position will require using own transportation within service delivery area. Mileage reimbursement available.

Skills

• Volunteer Recruitment
• Volunteer Screening
• Volunteer Training
• Volunteer Supervision
• Database Management
• MS Word
• MS Excel
• Microsoft Outlook
• Time Management
• Multi-tasking Skills
• Problem Solving
• Training Material Development
• Trauma-Informed Practice
• Cultural Competence
• Transport Management

Languages

English