Senior Program Manager, Safety, Health & Wellness

The Senior Program Manager for Safety, Health & Wellness provides statewide program oversight, staff supervision, partnership development, and grant maintenance for IRC Arizona's Health and Safety & Wellness programs across Phoenix and Tucson. This role builds a unified strategy to strengthen program quality, expand partnerships, and coordinate growth while preserving local office flexibility.

Responsibilities

• Serve as IRC Arizona's statewide point of coordination for Health and Safety & Wellness programming, aligning strategy, tools, and resources across Phoenix and Tucson without centralizing day-to-day office operations.
• Identify statewide and office-specific program priorities and support leadership in decisions about program investment, expansion, consolidation, or redesign.
• Create a shared framework for collaboration and shared program standards that promote consistency and quality while preserving local flexibility.
• Build and disseminate knowledge and analysis of local and national public health, safety, and wellness trends that affect IRC clients; act as IRC Arizona's subject matter expert on these issues.
• Oversee Health and Safety & Wellness program staff in a manner that supports the exchange of ideas, encourages camaraderie and collaboration, and fosters professional development.
• Design strategies and frameworks to effectively operate programs and coordinate logistics for grant implementation, program subcontracts, and monitoring of grant activities across both offices.
• Implement, monitor, and provide ongoing training on a trauma-informed service model for Health and Safety & Wellness staff.
• Provide appropriate supervision and case coordination to ensure acute client needs are met in a timely and culturally appropriate manner across all programs.
• Monitor provision of services through regular and systematic file reviews, client interviews, and field visits to ensure compliance with donor requirements and delivery of quality services.
• Track budgets, program expenditures, and activities across programs; ensure donor deliverables are met; compile data and draft reports as required by donor and agency specifications.
• Support the development of new and expanded programming, including intensive case management, anti-human trafficking and survivor support services, behavioral health and psychosocial support, chronic disease prevention, maternal and child health, healthcare navigation, community health worker initiatives, and health education.
• Identify key stakeholders, partners, resources, donors, and volunteers to support program growth.
• Assess opportunities to responsibly adapt or expand select services to broader underserved populations whose needs overlap with those of IRC's existing clients, consistent with IRC's mission, policies, and operational capacity.
• Coordinate with other IRC teams to create multi-disciplinary approaches to services that facilitate the best possible client outcomes.
• Build and maintain statewide relationships with state and local health agencies, FQHCs, hospital systems, universities, Medicaid health plans, behavioral health providers, law enforcement, community organizations, and philanthropic partners.
• Develop strategies to enhance community outreach and engage new stakeholders.
• Review, recommend, and write new grant opportunities in alignment with the office strategic action plan and in partnership with the Grants Manager, identifying federal, state, county, municipal, foundation, healthcare, and victim-services funding opportunities.
• Support diversification of funding to reduce dependence on refugee arrival levels or any single government funding stream.
• Provide direct supervision to program supervisors and staff across the Health and Safety & Wellness departments.
• Provide coaching, leadership development, technical assistance, and opportunities for cross-office collaboration to strengthen local leadership and staff capacity.
• Provide supervision to AmeriCorps members, MSW interns, and volunteers associated with each program.
• Ensure coordination with the development and implementation of outreach and training activities to meet program outcomes.
• Participate in senior management meetings and staff development activities as requested.
• Role model IRC values and commitment to mission and clients.
• Comply with all IRC policies, procedures, and protocols, including the IRC Way and Child Safeguarding.
• Other duties as assigned.

Requirements

• Graduate degree in social work, public health, or a related field strongly preferred; undergraduate degree in social work or equivalent work experience required.
• At least 5 years of related professional experience, including proven skills supervising case management staff, grant reporting, and program development; multi-site or cross-program management experience preferred.
• Demonstrated experience with trauma-informed, victim-centered, and/or public health service models.
• Excellent written and spoken English skills; bilingual ability preferred.
• Strong organizational skills and detail oriented; excellent writing and analytical skills.
• Case management, victim's assistance, and/or workforce development experience preferred.
• Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment.
• Computer literacy; database experience preferred.
• Ability to work independently across multiple sites and be a flexible team player.
• Must have a valid driver's license, active insurance policy, and access to reliable transportation to travel regularly between Phoenix and Tucson offices.
• Must possess or be eligible to receive a fingerprint clearance card.

Skills

• Programme Management
• Case Management
• Grant Reporting
• Program Development
• Multi-site Management
• Trauma-informed Service
• Victim-centered Services
• Public Health Service Models
• Staff Supervision
• Written Communication
• Analytical Skills
• Organizational Skills
• Database Management
• Intercultural Collaboration
• Workforce Development
• Partnership Development
• Travel Coordination

Languages

English