Senior Core Services Caseworker

The Senior Core Services Caseworker delivers trauma-informed support to refugee clients during their resettlement and post-resettlement periods, as well as to other eligible immigrant populations. The role involves promoting a positive resettlement experience, helping clients achieve self-sufficiency, and collaborating with internal teams and external partners to create individualized service plans.

Responsibilities

• Conduct comprehensive intake services to assess individual and family needs, including housing, health, education, employment, and social services.
• Develop tailored self-sufficiency plans in collaboration with clients, outlining specific goals, timelines, and action steps to achieve self-reliance.
• Identify immediate needs and prioritize services such as securing housing, enrolling in benefits, and accessing medical services.
• Ensure clients receive essential services upon arrival, including temporary or permanent housing, access to nutritious food, healthcare, and transportation support.
• Coordinate with internal departments and external service providers to facilitate timely delivery of services and resources.
• Provide ongoing orientation to clients on accessing services in their new community, including healthcare systems, public benefits, financial literacy, and transportation.
• Offer individualized support to clients, ensuring they receive appropriate referrals to community resources such as schools, legal services, and mental health providers.
• Advocate on behalf of clients to help them overcome barriers in accessing services and exercising their rights.
• Monitor and assess client progress regularly, addressing challenges and updating self-sufficiency plans as needed to ensure successful outcomes.
• Facilitate connection to employment services in coordination with the employment team to support clients in gaining job readiness skills and securing suitable employment.
• Assist clients in completing critical documents, including benefit renewals, address change notifications (AR-11 forms), and other legal documentation.
• Conduct home visits to assess living conditions, provide follow-up services, and ensure clients are safe and stable.
• Help clients build community connections by facilitating their engagement with local services, cultural events, and educational workshops.
• Plan, request, and track direct assistance funds, ensuring expenditures are aligned with program requirements and client needs.
• Assist clients with financial planning, helping them budget for rent, utilities, and other essential expenses.
• Manage Matching Grant Program client finances, ensuring compliance with program guidelines and accurate reporting of funds disbursed.
• Maintain detailed case files and documentation for each client interaction, ensuring accuracy and compliance with program standards.
• Enter data into client databases and assist with program tracking and reporting requirements.
• Prepare reports as required by internal leadership and external funders.
• Collaborate with internal teams such as Employment, Health, and Youth Services to ensure seamless service delivery.
• Build and maintain relationships with external service providers, such as healthcare organizations, schools, and community groups, to expand the support network for clients.
• Participate in cross-departmental meetings and community coalitions to strengthen partnerships and identify additional resources for clients.
• Develop and facilitate educational workshops for clients on topics such as navigating healthcare, job readiness, budgeting, tenant rights, and U.S. culture.
• Encourage and support client participation in group activities that promote learning, self-advocacy, and social integration.
• Train, supervise, and coordinate the activities of interns and volunteers, ensuring they understand program goals and the needs of clients.
• Provide ongoing feedback and support to volunteers to maximize their contribution to client success.
• Ensure compliance with all organizational policies, program guidelines, and ethical standards in the delivery of services.
• Maintain confidentiality and uphold the highest professional standards in all client interactions.
• Participate in ongoing training and professional development to stay current on best practices and program regulations.
• Use a personal, insured vehicle or public transportation to transport clients and materials as needed throughout the service delivery area.
• Assist clients in learning how to use public transportation to access essential services independently.
• Support special projects and initiatives that enhance client services and improve program outcomes.
• Perform other duties as assigned to meet the evolving needs of clients and the organization.

Requirements

• Bachelor’s degree in social work or related field of study preferred.
• Minimum of 2 years of professional experience in the human services field.
• Experience working with refugee and/or immigrant communities preferred.
• Proven ability to build and maintain effective internal and external relationships through strong diplomacy, communication, and collaboration skills.
• Demonstrated success in working and communicating in a multicultural environment.
• Self-motivated with excellent problem-solving abilities, capable of managing multiple tasks, setting priorities, and meeting deadlines efficiently.
• Strong attention to detail and a commitment to producing accurate, high-quality work.
• Proficient in Microsoft Office (Word, Excel, Outlook) and skilled in using the internet and digital tools for data entry, research, and problem-solving.
• Must have a valid driver’s license and access to a personal, insured vehicle.

Skills

• Social Work
• Refugee Support
• Immigrant Services
• Case Management
• Trauma-Informed Practice
• Multicultural Communication
• Client Needs Assessment
• Service Planning
• Stakeholder Collaboration
• MS Word
• MS Excel
• Microsoft Outlook
• Data Entry
• Digital Research
• Problem Solving
• Time Management
• Diplomacy

Languages

English