Resettlement & Youth Casework Intern (Spring 2027)

The intern will support refugee resettlement and youth casework teams by assisting with home set-ups, client applications for benefits, orientations, referrals, and data recording. This role provides hands-on experience in refugee resettlement services and client support under supervision.

Responsibilities

• Assist with home set-ups before client arrival, including lifting, moving, unpacking, assembling, and transporting household supplies, furniture, and food.
• Support clients by completing applications for eligible public benefits, Medical insurance, social security cards, and more.
• Orient clients with the local public transit system via conducting bus orientations in the field.
• Refer clients to external services including but not limited to English classes and medical screenings.
• Support staff with school-aged youth enrolling in public school, including also accessing technology, school lunches, and the school bus.
• Assist staff with delivering orientations to school-aged youth and parents on public school, early childhood options, and applying for childcare scholarships.
• Conduct check-in calls and send messages to clients to determine the status of any unresolved service provision and provide guidance or assistance with the support of the intern supervisor.
• Research and build community resources to fill any gaps in services, as needed.
• Record client interactions and service provision in compliance with funder requirements by inputting data into Microsoft Excel and databases.
• Other related duties as assigned.

Requirements

• 22.5 to 37.5 hours per week (3 to 5 full-time days per week) in-person at the IRC office and a four-month commitment.
• Valid driver’s license and access to a personal, insured vehicle is preferred.
• Willing and able to transport, lift and move items as needed to set up homes and otherwise support new client arrivals. Lifting and carrying of items 50+ lbs., occasionally larger items such as furniture is preferred.
• Proficient digital literacy skills (e.g., Microsoft Excel, Outlook, and Word) and the ability to learn new software and tasks.
• Organized and attentive to detail.
• Ability to work independently and multi-task.
• Strong verbal and written communication skills.
• Interest in working in a multi-cultural environment.
• Knowledge of or interest in learning about client benefits and other community resources.
• Fluency in Dari, Pashto, Kiswahili, French, or Spanish is a plus.

Skills

• Refugee Resettlement
• Youth Casework Assistance
• Client Benefits Knowledge
• Community Resource Referral
• Data Recording
• MS Excel
• Microsoft Outlook
• MS Word
• Digital Literacy
• Home Setup Assistance
• Client Application Processing
• Verbal Communication
• Written Communication
• Multicultural Environment Experience
• Independent Work
• Multi-tasking Skills

Languages

English