Refugee Walk-In Service Intern (Spring 2027)

The Walk-In Services team provides first point of contact services for humanitarian immigrants in the DC Metro area, assisting with eligibility screenings, program enrollment, and access to public benefits. The intern will be trained and supervised by an Intake Specialist or Coordinator and will gain experience in US resettlement agency operations.

Responsibilities

• Conduct in-person screenings to assess clients for eligibility for referral to internal IRC programming and external public benefits.
• Complete program enrollment forms with clients and ensure all required client documentation is scanned and electronically on file.
• Assist clients with applying for eligible public benefits, including cash assistance and medical insurance.
• Conduct follow-up calls with new potential clients regarding IRC services, scheduling, and inquiries.
• Assist the team with scheduling contract interpreters for appointments.
• Regularly track service provision through electronic data entry and organize required client documentation.
• Perform other duties as assigned by the Walk-In Services team.

Requirements

• Current undergraduate, graduate student or less than 12 months out of school.
• Minimum 24 hours per week, three-month commitment and three full working days per week.
• Proficient digital literacy skills (e.g., MS Excel, Outlook, and Word) and the ability to learn new software and tasks.
• Organized and attentive to detail.
• Ability to work independently and multi-task.
• Strong verbal and written communication skills.
• Interest in working with humanitarian immigrants.
• Knowledge of or interest in learning about public benefits and other community resources.
• Fluency in French, Spanish, Amharic or other languages spoken by the client base is a plus.

Skills

• Digital Literacy
• MS Excel
• Microsoft Outlook
• MS Word
• Independent Work
• Multi-tasking Skills
• Verbal Communication
• Written Communication
• Client Intake Assessment
• Eligibility Screening
• Program Enrollment
• Public Benefits Knowledge
• Humanitarian Immigrant Support
• Attention to Detail
• Organizational Skills

Languages

English, French, Spanish, Amharic