Protection Supervisor - Case Management (Rule of Law)

The Protection Supervisor provides technical supervision, quality assurance, coaching, mentoring, field support, and capacity strengthening for Protection Case Management services delivered by IRC and partner organizations. The role involves supporting case management processes, mentoring staff, monitoring data quality, and promoting safeguarding and IRC values.

Responsibilities

• Provide regular individual supervision and technical support throughout the case management process.
• Conduct reflective supervision, mentoring, and coaching.
• Review case files in PCMIMS+ and approve case closures.
• Support complex and high-risk cases, including case conferences and safety planning.
• Monitor caseloads and recommend redistribution where necessary.
• Support partner organizations through mentoring, supervision, trainings, and field coaching.
• Conduct field visits, shadowing, and provide practical feedback.
• Monitor data quality and prepare supervision reports.
• Collaborate with the Protection Case Management Manager and contribute to SOP and tool improvement.
• Promote staff wellbeing and professional development.
• Share information with communities, facilitate participation, and support feedback mechanisms in line with IRC AAP commitments.
• Promote safeguarding, duty of care, and IRC values.

Requirements

• Bachelor's degree in Social Work, Psychology, Law, Human Rights, International Development or related field.
• Master's degree is an advantage.
• Minimum 3 years of relevant Protection Case Management experience.
• Experience in supervision, mentoring or coaching.
• Humanitarian protection experience.
• Partner capacity strengthening and training experience are assets.
• Strong knowledge of Protection Case Management, supervision, referral pathways, safeguarding, confidentiality, data protection.
• Proficiency in Microsoft Office, Teams, SharePoint, and digital case management systems (PCMIMS+, Primero, CommCare).
• Strong analytical, organizational, communication, and leadership skills.
• Fluency in Ukrainian required.
• Working knowledge of English is an advantage.

Skills

• Protection Case Management
• Case Management Supervision
• Coaching and Mentoring
• Humanitarian Protection
• Partner Capacity Building
• Training Delivery
• Referral Pathways Development
• Safeguarding
• Confidentiality Management
• Data Protection
• Microsoft Office Suite
• MS Teams
• SharePoint Development
• Digital Case Management
• PCMIMS+
• PRIMERO
• CommCare
• Data Quality Monitoring
• Technical Supervision
• Quality Assurance
• Organizational Skills
• Leadership Skills

Languages

Ukrainian, English