Program Officer, Instructional Design

The Program Officer for Instructional Design will deliver high-quality instructional design across Switchboard’s capacity-building initiatives, including online training, self-paced courses, communities of practice, and learning resources. This position supports training and capacity-building services for service providers in the United States and is fully remote.

Responsibilities

• Deliver high-quality instructional design across trainings and learning resources developed by Switchboard’s internal and external subject matter experts; provide guidance and review of instructional design across all materials including eLearning courses, instructor-led courses, webinars, and meetings
• Serve as Switchboard’s webinar and meeting producer
• Research and recommend innovative training and instructional design practices that Switchboard should incorporate
• Ensure that practitioner knowledge informs Switchboard’s trainings and learning resources
• Lead implementation of strategy for updating and/or maintaining previously developed Switchboard learning resources
• Champion a culture of learning and continuous improvement in Switchboard’s approach to instructional design; identify relevant professional development opportunities for Switchboard team
• Contribute to needs assessment process to ensure instructional design best practices are incorporated into Switchboard’s annual workplan
• Analyze feedback and evaluation data from Switchboard’s TTA participants with a focus on instructional design improvements
• Provide input into Switchboard reports, including monthly activity updates and semi-annual Performance Progress Reports
• Other duties as assigned

Requirements

• Bachelor’s Degree in instructional design, education, or other relevant field (or equivalent experience)
• Minimum four years of experience developing and implementing training, technical assistance, capacity-building, or education programs
• Experience developing and producing innovative virtual multimedia trainings, such as webinars, online courses, self-paced e-learning, etc.
• Experience contributing to project M&E (data collection, management, and reporting)
• Familiarity with and commitment to data-driven, evidence-based programming
• Excellent written and oral communication skills, with evidence of ability to build capacity of staff at multiple levels
• Ability to effectively manage complex projects with strict timelines
• Preferred: Graduate degree in relevant field (or equivalent experience)
• Preferred: Familiarity with relevant Office of Refugee Resettlement (ORR)-funded programs
• Preferred: Experience engaging with external subject matter experts and/or consultants

Skills

• Instructional Design
• Training Development
• Capacity Building
• Virtual Multimedia Training
• Webinar Production
• Online Learning Development
• Self-Paced E-Learning
• Monitoring and Evaluation
• Data Collection
• Data Management
• Data Reporting
• Evidence Based Programming
• Written Communication
• Oral Communication
• Project Management
• Stakeholder Engagement

Languages

English