Program Officer, Instructional Design & Multimedia

The Program Officer for Instructional Design and Multimedia at IRC designs and produces learning experiences for newcomers across multiple platforms including website, mobile app, and social media. The role involves instructional design, multimedia production, and managing content development to support refugee resettlement programs.

Responsibilities

• Design multilingual, self-paced learning journeys for newcomer audiences, including learning objectives, sequencing, knowledge checks, and reinforcement.
• Establish instructional design standards for Settle In content and review materials developed by team members, subject matter experts, and contractors against those standards.
• Recommend and implement improvements to Settle In’s instructional design practice, and update previously developed Settle In learning resources on an established review cycle.
• Create compelling, in-language multimedia content, including short-form video, infographics, motion graphics, and social media assets.
• Manage post-production of all finalized work, including Adobe Premiere project organization, color correction and grading, sound design, motion graphics, music editing, sequencing, export and compression for multiple platforms, and archiving.
• Coordinate with the multilingual Digital Community team on content creation, voiceover, subtitling, and translation review, and advise colleagues on audio and video recording tools and practices.
• Ensure final products are easy to understand, culturally appropriate, linguistically and factually accurate, accessible across web and mobile, and aligned with Settle In standards, newcomer needs, and funder requirements.
• Ensure all learning experiences and multimedia content meet accessibility standards (e.g., captions, alt text, screen-reader compatibility).
• Maintain visual and instructional consistency across Settle In's platforms (website, mobile app, social media).
• Coordinate and incorporate feedback across teams and projects and participate in user testing and other methods for optimization of content.
• Manage production timelines across concurrent projects and coordinate the work of external contractors, including videographers, designers, and translation vendors.
• Use platform data and user insights to set measurable goals for content and assess performance, and contribute to project reports, including monthly activity updates and performance monitoring reports.
• Other duties as assigned.

Requirements

• Bachelor’s degree in instructional design, education, communications, or other relevant field (or equivalent experience).
• Minimum four years of professional experience combining instructional design and multimedia production, including creating multilingual digital content for diverse populations.
• Demonstrated experience designing self-paced learning for adult audiences, including experience with e-learning tools.
• Excellent command of video editing (Adobe Premiere) and graphic design software (Adobe InDesign, Canva), and knowledge of social media platforms, especially Facebook.
• Working knowledge of plain language principles and digital accessibility standards.
• Experience contributing to project M&E (data collection, management, and reporting).
• Ability to manage complex projects on strict timelines, with excellent written and oral communication skills and strong attention to detail.
• Fluency in at least one of Settle In’s supported languages (Dari, Pashto, Spanish, and Haitian Creole) preferred.
• Previous experience working with refugee resettlement or other immigration pathways, and familiarity with ORR-funded programs.
• Ability to translate complex or technical information into clear, visual, and easy-to-understand learning content.
• Experience engaging with external subject matter experts, consultants, or production vendors.

Skills

• Instructional Design
• Multimedia Production
• E-learning Course Development
• Video Editing
• Adobe Premiere
• Graphic Design
• InDesign
• Canva
• Social Media Management
• Facebook
• Plain Language Principles
• Digital Accessibility Standards
• Monitoring and Evaluation
• Data Collection
• Data Management
• Data Reporting
• Project Management
• Content Development
• Refugee Protection Knowledge
• Technical Content Translation
• Stakeholder Engagement

Languages

English