P&C Operations Training Specialist

The P&C Training & Learning Delivery Specialist leads the design and delivery of training programs for Workday enhancements, process changes, and digital capability rollouts. This role works closely with Change Management and P&C teams to ensure effective training aligned with stakeholder needs and organizational readiness.

Responsibilities

• Lead the end-to-end design and delivery of training programs for Workday enhancements, process changes, and digital capability rollouts
• Design and conduct training needs assessments ahead of every major rollout, building on stakeholder impact assessments
• Create a range of training assets appropriate to audience and context including job aids, quick reference guides, process guides, facilitator guides, and e-learning content
• Facilitate live and virtual training sessions for P&C and non-P&C users across the organization
• Build an evaluation framework to measure training effectiveness through feedback, assessment, and post-training adoption data
• Establish and maintain a centralized training library with governance to keep materials current
• Partner closely with the Change Management Specialist to ensure training design is grounded in real stakeholder readiness and impact findings
• Track training completion and content-effectiveness metrics, feeding into broader adoption reporting
• Build the team's training capability through reusable templates, toolkits, and standards
• Conduct post-implementation reviews on training effectiveness and improve future delivery
• Stay current on Workday training approaches and adult learning principles

Requirements

• 3–5 years of experience in training/learning & development, ideally including system rollouts or process change contexts
• Experience building training tools, templates, or frameworks
• Solid working knowledge of Workday from an end-user or training perspective is a strong advantage
• Instructional design background or certification is an advantage
• Experience in a complex, matrixed organization preferred
• Experience creating microlearning content for adult learners and/or working with tools like Articulate 360, Adobe Suite, Moodle, or equivalent
• Instructional design capability: able to assess needs, build practical learning materials, and adapt content for different roles, formats, and audiences
• Confident facilitator of live and virtual sessions for diverse groups
• Clear and adaptable communicator across audiences
• Data-aware: able to define training effectiveness metrics, interpret findings, and recommend action
• Well-organized and able to manage multiple concurrent workstreams without losing detail

Skills

• Training Development
• Learning and Development
• Workday
• Instructional Design
• Microlearning Content Creation
• Articulate 360
• Adobe Suite
• Moodle
• Training Needs Assessment
• Facilitation of Live Sessions
• Virtual training
• Training Effectiveness Metrics
• Data Interpretation
• Training Program Development
• Process Change Training
• Digital Capability Rollouts
• Stakeholder Engagement
• Training Tools
• Matrix Organization Collaboration

Languages

English