Outreach Officer

The Outreach Officer leads participant recruitment and outreach for the Razem na Rynku Pracy (RMW) project, driving multi-channel sourcing efforts to meet participant targets and ensuring smooth handover into diagnosis and Individual Action Plan processes. The role involves community engagement, participant registration, monitoring recruitment progress, and coordination with partners.

Responsibilities

• Plan and deliver outreach across the project’s multi-channel recruitment model: online registration, field activities and information sessions, local events, workshops, and community activities.
• Represent the project at community events, job fairs, and information sessions to raise awareness and reach eligible participants across target regions.
• Coordinate with partners infoline and first-contact function to keep outreach channels complementary and avoid duplicating first-contact responsibilities.
• Handle inbound enquiries by phone and other channels, providing accurate project information and screening candidates against eligibility criteria (legal residence in Poland, age, target-group definition).
• Register participants using the project’s common registration form, capturing information on professional situation, Polish language level, residency status, and barriers to employment, always with informed consent and respect for participants’ privacy.
• Refer registered participants into the diagnosis and Individual Action Plan (IPD) process and support the shared referral system between project partners.
• Maintain accurate, up-to-date participant records in KOBO and CommCare.
• Track recruitment progress against the 1,500-participant target and report regularly to the Project Management Lead.
• Track service delivery progress by direct outreach and contact with beneficiaries, confirming support received by each participant.
• Contribute recruitment data to monthly monitoring dashboards and support the MEAL team in maintaining data quality.
• Join regular partner coordination meetings to flag recruitment risks (e.g. under-recruitment, drop-out) and agree corrective action.
• Help maintain a reserve list of eligible candidates to mitigate participant drop-out.

Requirements

• Bachelor’s degree in social sciences, migration studies, social work, or a related field, or equivalent practical experience.
• Minimum 1–2 years of experience in outreach, recruitment, community engagement, or customer-facing/call-center work, ideally in the humanitarian, development, or NGO sector, or with migrant and refugee communities.
• Experience working with or within migrant, refugee, or foreign-national communities in Poland is highly valued.
• Familiarity with participant registration and/or case-management data systems (e.g. KOBO, CommCare or similar) is an asset.
• Fluency in Polish required; fluency in Ukrainian and/or Russian required given the project’s target population; English is an asset.
• Excellent interpersonal and communication skills, with the ability to build trust quickly with people from diverse backgrounds, including people with experience of forced migration or displacement.
• Comfortable with proactive, target-driven outreach: field visits, community events, and sustained phone-based engagement.
• Strong organizational skills and attention to detail, particularly for data entry and maintaining accurate records.
• Cultural sensitivity and a strong commitment to treating all participants with dignity, respect, and confidentiality.
• Familiarity with the Polish labour market, residency/legalization procedures, or local labour-market institutions (PUP, MOPS, JST) is an asset.
• Willingness to travel regularly within the project’s target regions.

Skills

• Outreach Activities
• Participant Recruitment
• Community Engagement
• Case management systems
• Data Entry
• Records Keeping
• Cultural Sensitivity
• Target-driven Outreach
• Field Visits
• Phone-based Engagement
• Interpersonal Communication
• Polish Labour Market Knowledge
• Residency Legalization Procedures
• Coordination with Partners
• Participant Registration
• Monitoring Recruitment Progress
• Customer-facing Experience
• Humanitarian Sector Expertise
• Migrant and Refugee Community Engagement
• Use of Kobo

Languages

Polish, Ukrainian, Russian, English