NW Refuge & Care Alliance (NRCA) Program Supervisor

The NW Refuge & Care Alliance Program Supervisor facilitates the Survivors of Torture (SOT) Program, supervising case management and providing guidance to case workers. The role involves client eligibility assessment, data management, staff training, and partnership development to support refugees and vulnerable populations.

Responsibilities

• Support the delivery of the Survivors of Torture (SOT) Program services, including comprehensive case management, behavioral health services and referral services.
• Provide supervision, training, support, and mentorship to Program staff and interns.
• Lead client eligibility, assessment and tiering processes, and ensure referrals and follow up.
• Directly support comprehensive case management services to high needs survivors.
• Coordinate comprehensive case management services across IRC teams and external partners.
• Ensure services are culturally and linguistically appropriate and trauma-informed while promoting well-being and independence.
• Ensure case files are kept updated, monitor all program data to ensure compliance to program guidelines, and prepare required reports for submission to funders.
• Support with internal and external staff training as needed.
• Maintain and strengthen strategic partnerships with local medical providers, community organizations, county and state partners and represent IRC at stakeholder meetings.
• Generate provider-facing capacity building products, including trainings, consultations, and resource materials as well as client facing resource materials.
• Utilize IRC’s People Management Standards including regular team and individual meetings, clear expectations, effective feedback, and responsive support.
• Promote and integrate trauma-informed approaches into service delivery, supervision, and workload management.
• Collect, manage, and report monthly and quarterly program data in ETO and other required systems.
• Support program evaluation, quality improvement, and assessment activities.
• Coordinate program supply needs with the Operations team.
• Review and process monthly financial reports from sub-award partners.
• Initiate and manage payment requests through IRC financial systems for programmatic expenses.
• Ensure timely completion of payment requests and financial processes.
• Maintain financial records, supporting documentation, and compliance with IRC and donor requirements.
• Conduct financial reconciliations using IRC operational tools.
• Maintain program administrative records, documentation, and processes.
• Participate in program meetings, staff development activities, and team initiatives.
• Perform other related duties as assigned.

Requirements

• MSW with at least three years of relevant clinical and social services experience.
• Committed to anti-racism and continual learning and growth.
• Demonstrated success in managing and coordinating a multi-cultural team.
• Experience working with refugees, immigrant populations, or vulnerable populations.
• Experience in community health access, case management, health advocacy, community outreach, staff supervision and support, and partnership development.
• Experience with project design and proposal development.
• English proficiency, both spoken and written, and professional proficiency in relevant language(s) spoken by local refugee and immigrant communities.
• Highly organized self-starter with excellent problem-solving skills and proven ability to multi-task, prioritize duties and manage time effectively.
• Ability to approach stressful situations with a sense of humor and flexibility.
• High level of energy, self-confidence, and commitment to continuously improve service delivery.
• Superior communication and interpersonal skills.
• Access to reliable transportation to travel throughout the service delivery area.

Skills

• Clinical Social Work
• Social Service
• Anti-racism Commitment
• Multi-cultural Team Collaboration
• Refugee Services
• Immigrant Support
• Community Health Access
• Case Management
• Health Policy Advocacy
• Community Outreach
• Staff Supervision
• Partnership Development
• Project Design
• Proposal Development
• English Language Proficiency
• Data Management
• Staff Training
• Service Delivery Improvement

Languages

English